Контактная информация

Соискатель указал телефон, эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6867639

Опыт работы

customer support representative

с 08.2019 по наст. время (4 года 9 месяцев)
Wiserbrand, Харків (customer service)

Responsibilities:
- taking care of customers, contacting them via phone, chat, and e-mail;
- ensuring the best quality of service;
- dealing with escalated customers
- resolving challenging situations;
- working with data entry systems and CRMs;
- closely collaborating with the US customer care department;
Achievements:
- promotion to a team leader position
- management of a team on a daily basis

Образование

HS Skovoroda Kharkiv National Pedagogical University

Faculty of Foreign Philology (English), Kharkiv
Высшее, с 2015 по 2021 (5 лет 4 месяца)

I have a Bachelor`s degree in Russian philology and a Master`s degree in English philology.

Дополнительное образование и сертификаты

Green Forest English school

2018, 6 months

Знания и навыки

Знание языков

Английский — продвинутый

Дополнительная информация

Personal qualities:
- stress-resilence
- great attention to details;
- high-level communication skills
- target-oriented
- fast-studying
- sociable
- team player