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Опыт работы

Ground Handling Department manager

с 04.2021 по наст. время (3 года 2 месяца)
Bees Airline LLC, Київ (Transportation, Logistics, Warehousing, International Logistics)

Supervision of ramp handling activities within the airline network. Developing, implementing of handling
documentation. Start-up of new stations.Monitoring of service quality, provided by handling
companies.Periodical audits of ground handling providers.

Station manager

с 04.2017 по 03.2021 (3 года 11 месяцев)
Alitalia Societa Aerea Italiana S.p.A, Київ (Air transportation)

Preparation for station opening(staff trainings,contracts, facilities etc).Ensure the proper conduct of the operations of ground handling through the organization and management of self handling activities and supervision of the services provided by third party suppliers, in compliance with the expected quality standards.
Ensure the management of inefficiencies related to luggage disruption (Lost & found activities) in compliance with the expected quality standards (staff/handling/supplier/courier) and customs regulations in
force, making sure supporting documentation is properly filed. Customer's claims handling. Financial and safety responsibility.
Audits. Station closure activity.

Ramp Handling manager

с 08.2015 по 03.2017 (1 год 7 месяцев)
Atlasjet-Ukraine(Atlasglobal), Київ (Air transportation)

Supervision of ramp handling activities within the airline network. Developing, implementation of handling documentation. Periodical audits of handling companies within airlines network. Preparation for initial IOSA audit.

Station manager

с 07.2014 по 11.2014 (4 месяца)
Alitalia Compania Aerea Italiana S.p.A, Бориспіль (Air transportation)

Providing strong performance of station ,whilst managing relationships with relevant internal and external parties. Ensure 3rd party resources are utilized in such a manner that maximum revenue and productivity can be achieved within given constraints. Ensure that appropriate action is taken for providing prompt service to airline passengers.
Ensure that airport activities are delivered safely and securely in compliance with airline, corporate, localand JAR OPS regulatory standards.
Manage and audit Service Level Agreements with local Ground Handling Agencies.
Ensure that all ground services business is delivered in accordance with the airline values.
Station financial responsibility. Reports to airline Head office. Station security program development.
SAP,CRM programs adoption. Station closure activity

Station supervisor

с 02.2011 по 06.2014 (3 года 4 месяца)
Alitalia Compania Aerea Italiana S.p.A, Бориспіль (Air transportation)

Providing strong performance of station , whilst managing relationships with relevant internal and external
parties.Ensure that airport activities are delivered safely and securely in compliance with airline, corporate, local and JAR OPS regulatory standards. Working and vacations station shifts.
Supervision of ground handling. Reports to station manager. Station statistics. Trainings of handling and payroll staff

Passenger service agent(payroll)

с 10.2006 по 01.2011 (4 года 3 месяца)
Alitalia Linee Aeree Italiane S.p.A, Бориспіль (Air transportation)

Passenger services, provided at the airport(check-in ,ticketing, lost & found, boarding, ramp).
Actions connected with mishandled flights(meals, hotel accommodations)
Crew support(flight plan,catering,fuelling).Station statistics.

Senior Loadcontrol dispatcher

с 03.2006 по 09.2006 (6 месяцев)
State Enterprise "Boryspil International airport", Бориспіль (Ground handling,airport handling)

Start up of airport Weight&Balance department.
Service providing to handling's customers(Delta Air Lines, Donbassaero, Azerbaijan Airlines).

Load planner/Ramp supervisor

с 08.2002 по 02.2006 (3 года 6 месяцев)
Interavia LLC, Бориспіль (Ground handling)

Loadcontrol service provided to handling's customers(AF,KL,BA,PS,MA,PS,TK).
Communication to airlines representatives.
Flight reports.

Passenger service agent,senior agent

с 06.1998 по 07.2002 (4 года 1 месяц)
Ukraine International Airline, Бориспіль (Ground handling)

Boarding, offloading of passengers. Arrange of service for disabled passengers and unaccompanied minors.
Arrangement of meals for passengers in case of flight's mishandling.

Образование

Dragomanov National Pedagogical University, Kyiv

History and law.Teacher, Київ
Высшее, с 1994 по 1999 (4 года 9 месяцев)

Дополнительное образование и сертификаты

Dangerous goods training (Cat.9)

2020

Supervision Ramp operations

2020

Recurrent Guest Assistance Supervision

2020

ICAO aviation security training

2020

European General Data Protection Regulation(GDPR)

2020

Initial Security Training course

2018

Safety Management System (SMS)

2018

Airside Safety,Human factor trainings

2016

IOSA Internal auditor Training

2016

Basic Theorethical Training course"De-icing/Anti-icing of Aeroplane on the Ground"

2016

Basic Ground De/Anti-Icing Operations Training,qualification level DI-L30

2021

Airside safety

2021

Basic Aircraft Weigh and Balance training

2021

Dangerous good Cat.10

2021

Дія. Цифрова освіта

1 день
Сертификат

Знания и навыки

Знание языков

• Английский — выше среднего
• Украинский — свободно
• Русский — продвинутый
• Итальянский — начинающий

Рекомендации

Anna Comiti

Anna Comiti

Head of outstations, Alitalia Societa Aerea Italiana S.p.A