Tetiana
Team Leader, Project, Operation Manager, 120 000 грн
- Занятость:
- Полная занятость.
- Возраст:
- 37 лет
- Город проживания:
- Киев
- Готов работать:
- Киев, Удаленно
Контактная информация
Соискатель указал телефон, эл. почту и LinkedIn.
Фамилия, контакты и фото доступны только для зарегистрированных работодателей. Чтобы получить доступ к личным данным кандидатов, войдите как работодатель или зарегистрируйтесь.
Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/6986525
Опыт работы
Deputy Sales Operations Manager
с 10.2021 по 08.2022
(10 месяцев)
JustMarkets, Kyiv (Finance, banking, and insurance)
• Optimisation and automation of internal processes in Business Development department
• Responsible for Onboarding/Offboarding
• Implementation of workflows between teams
• Tasks Management (Big Picture, Trello)
• Performance metrics analysis
• Market/product research
• Testing of new software and other internal tools
• Bug reports and CRM support (Jira Ticketing)
• Writing internal manuals and instructions (Confluence management)
• Tight communication and support to other departments of the company (Engineering, Product, Customer Support)
• Marketing support (Canva)
• Administrative support of all kinds
Team Lead, Business Development
с 06.2021 по 09.2021
(3 месяца)
JustMarkets, Kyiv (Finance, banking, and insurance)
• Coordination of an international team of Key Account Managers
• Distribution of Leads between KAMs
• Provide support to the team to constantly meet the needs of the Clients
• Achieve settled monthly and quarterly targets
• Providing HR support - onboarding of new employees
• Distribution of tasks and incoming requests between KAMs
• Monitoring of the performance of the team, following KPI
• Regular reporting, team meetings, and one2one sessions
• Reporting of system bugs and quality control
• Improving internal processes
Team Lead, Sales Support
с 01.2020 по 04.2021
(1 год 3 месяца)
Cuculus GmbH, Erfurt, Germany (IT)
• SAGE CRM admin, optimization, and its maintenance
• Distribution and monitoring of tasks within the team
• Preparation/organization of sales meetings, presentations, and reports
• Opportunity/lead overview, evaluation and statistics
• Support and organization of trade fairs/business programs
• Training and workshops, preparation of manuals
• Internal/external support via Service Desk (Jira Ticketing Tool)
• Administration of internal tools (Confluence, SnapAddy, Sage CRM, SysPass, Alfresco etc.)
• ISO 9001 certification audit support
• HR support (job interviews, onboarding, holiday planning)
Sales Assistant and Back Office
с 03.2019 по 12.2019
(9 месяцев)
Cuculus GmbH, Erfurt, Germany (IT)
• Pre-sales support for tender submissions
• Project monitoring and review
• Customer and market analysis
• Support with internal documentation - references, case studies, translations
• Preparation and tracking of offers (Sage ERP)
• Logistics support
• Partner management (NDA, MOU, other agreements)
• Marketing communication support (LinkedIn, Mailchimp, Canva)
Team Lead, Customer Service
с 06.2015 по 01.2017
(1 год 7 месяцев)
LeadTech Innovation SL, Barcelona, Spain (IT)
Assisting in the execution of the project
• Processes optimization and results analysis
• Team performance monitoring, reporting on metrics and KPIs
• Distribution of tasks between agents
• Assisting in building CRM
• Complaint management
• QA tasks: testing of new features and bug reporting
• Competition analytics
• Chargebacks & Refund Management
• Support of the recruitment process
EMEA Sales Team Lead
с 09.2014 по 06.2015
(9 месяцев)
Webhelp, PPS Hewlett-Packard, Barcelona, Spain (Telecommunications and networking)
• Supervising calling activity of the team
• Providing training to interns
• Call monitoring and quality evaluation
• Reporting to the client and management
• Organizing regular meetings to give feedback on team performance, inform about new procedures and upcoming changes
• Complaint management (case escalations, emergencies, customer complaints)
CEE Pre-sales Team Lead
с 09.2013 по 08.2014
(11 месяцев)
Webhelp, PPS Hewlett-Packard, Barcelona, Spain (Telecommunications and networking)
• Managing and qualifying leads
• Organising training on product knowledge
• Team activities monitoring
• Evaluation on given promotions
• Performance reporting of the team
CEE Pre-sales Manager
с 06.2012 по 09.2013
(1 год 3 месяца)
Webhelp, PPS Hewlett-Packard, Barcelona, Spain (Telecommunications and networking)
• Acting as the main point of entry for telephone contacts generated by partner telemarketing activities and campaigns
• Customer service/help desk
• Identifying potential Partners
• Profiling of clients
• Generating leads
Образование
Tourism Accommodation and Restaurant Management at EUTM
Barcelona, Spain
Среднее специальное, с 2010 по 2012 (1 год 9 месяцев)
Ukrainian College of Arts and Sciences
Linguistic, Kyiv
Неоконченное высшее, с 2003 по 2005 (1 год 9 месяцев)
Дополнительное образование и сертификаты
Key-User Training for Sage CRM, Leipzig, Germany
3 days
B2 German Course at IBI, Jena, Germany
8 months
Знания и навыки
Знание языков
- Английский — свободно
- Испанский — свободно
- Немецкий — средний
- Русский — свободно
- Украинский — свободно
Рекомендации
-
German Castillo Llamas
CEO, Leadtech Innovation SL
Контактные данные скрыты -
Jerome Derramond
COO, Webhelp
Контактные данные скрыты
Похожие кандидаты
Support customer team leader, technical specialist, project manager
30000 грн, Удаленно
Head of Development, Project Manager, Team Leader
120000 грн, Другие страны, Удаленно
Team Leader, Project Manager (German Desk)
40000 грн, Удаленно
Project-менеджер (junior), team manager
20000 грн, Другие страны, Удаленно
Junior Project Manager, Team Leader, Technical Support
Киев
Event-manager, координатор, бренд-менеджер проектов, организатор мероприятий
Киев, Удаленно