Контактная информация

Соискатель указал телефон , эл. почту, Facebook, Instagram и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7206128/

Опыт работы

Sales Manager

с 06.2025 по наст. время (8 месяцев)
Rhino Service, Дистанційно (Послуги для населення та бізнесу)

- reaching out to new/old customers through calls, emails, messages -> brought in around 200 new
clients and kept a consistent flow of bookings
- guiding customers from the first message to the final confirmation -> handled questions, objections,
hesitations, adjusted schedules when needed, and followed up after each order to ensure service
satisfaction
- performed upsells of extra services like upholstery, mattress, etc, when relevant, which helped increase the average order amount from $150 to $200
- helped launch and improve the follow-up process and loyalty offers for returning customers -> improved the brand awareness, strengthened customer relationships, and increased the % of returning customers
- monitored the lead's traffic source and conversion rate -> provided the feedback to the marketing team to help optimize ad spend and improve the quality of incoming requests
- collected clients' reviews on Google, Yelp, and Thumbtack -> increased the brand awareness, resulting in organic lead generation.

Project Manager & Business Assistant

с 11.2024 по 06.2025 (8 месяцев)
NDA, Інші країни (Послуги для населення та бізнесу)

- Provide administrative and organizational support to the manager -> ensuring the smooth running of day-to-day operations
- Research and source contractors (designers, lawyers) -> closed business needs
- Oversee the hiring process -> conducted 1-stage interviews for sales managers;
- Yelp Autoresponder Project -> full client setup and support
- Handle invoicing issues related to third-party clients, including violations and payment postponements
- Worked with SmartMoving, SE Ranking, SEMrush -> improved significant KPIs within operations and marketing departments

Account Manager

с 03.2024 по 11.2024 (9 месяцев)
Paycord, Інші країни (IT)

- Foster, maintain, and strengthen client relationships -> led a Portfolio of 10 Accounts, including three high-value accounts with daily transaction volumes 1-5M
- Resolve all legal matters -> ensured NDA and contract signed for both parties as well as invoices provided regularly
- Develop solutions to client requirements & monitor all KPIs -> achieved 30% and 40% income growth for two accounts by recommending better solutions for customers' growth
- Risk Prevention -> successfully prevented a $10K loss for one account by proactively identifying and addressing potential risks.

Project Manager

с 10.2023 по 04.2024 (7 месяцев)
Murka Games, Дніпро (IT)

- Arranging the launch of all live-ops -> monthly launch of ≈200 projects
- Managing the team of 17 people -> with a 95% on-time completion rate of planned sprint
- Hosting all the meetings, such as daily stand-ups, 1:1, Retrospective & managing the team's working agenda
- Created the estimates agenda for the tasks -> resulted in a 15% increase in task completion rate
- Planned the whole sprint with Gaant chart -> improved team efficiency by 20% through better workload allocation

Technical support specialist

с 01.2022 по 10.2023 (1 год 10 месяцев)
Murka Games, Київ (IT)

- Consulting on product-related questions -> kept the average 94% score of technical and product knowledge
- Providing high-quality service and issue resolution -> with an average result of 98% based on the KPI assessment
- Extracting events using BigQuery to analyze them and find inconsistencies during the gameplay -> with a 90% resolution rate within the first touch
- Performing a full cycle onboarding of the new team members -> Trained 1 colleague and 1 VIP manager -> both have successfully worked for 2+ years
- Participating in the creation of the workflow for collaborating with VIP users -> helped to launch the VIP program to increase revenue
- Implementing automations in HelpShift -> reduced workload for 10%
- Conducting online educational lectures -> increased IT literacy within the team

Project Assistant (remotely)

с 09.2020 по 06.2021 (10 месяцев)
Stroller AB, Дистанційно (IT)

- Supporting and filling up databases in admin -> added a vast volume of articles (200+) to the app;
- Developing minor scripts using Python -> automated the routine operations
- Content planning & creation
- Extended the Food Recommendation tool -> added info from the Swedish Food Agency to help women shape their diet during the pregnancy and breastfeeding period
- Helped with implementation and content for a new baby-names tool -> added popular names for more than 10 countries (both boys and girls) for the last 10 years, and performed the first-stage manual test

Consulting Manager

с 05.2018 по 10.2018 (6 месяцев)
Favor IT, Київ (IT)

- Representation of the product division for American and European customers through emails and calls (mostly calls)
- Confirming the final orders using CRM and tracking the delivery process
- Performing upsells to increase revenue
- Creating reports on the most common issues (based on feedback from customers) and providing possible solutions to management

Образование

National University of "Kyiv-Mohyla Academy"

Faculty of Informatics, Computer science and Information technologies, Kyiv
Высшее, с 2016 по 2020 (4 года)

Дополнительное образование и сертификаты

Таргетолог з нуля (Facebook Ads), курс Валерії Тернової

2021, 2 місяці

Basics of Trading (cryptocurrency market)

2021, 7-day marathon

Resolving Conflicts (by Savvy)

2022, 2-day workshop

Знания и навыки

• SQL
• Facebook Ads Manager
• Canva
• Adobe Photoshop
• Figma
• Project management
• Sales management
• HubSpot
• Ведення KeyCRM
• HelpShift
• CallRail
• Yelp
• BigQuery
• Jira
• Trello
• Monday
• Airtable
• Notion
• Confluence
• SE Ranking
• SEMrush
• Комунікабельність

Знание языков

• Английский — продвинутый
• Украинский — свободно
• Польский — начинающий

Дополнительная информация

Customer Service Manager & Account Manager with over 4 years of international experience across IT, fintech, gamedev, and healthcare industries.
I specialize in operations, project and team management; building and maintaining client relations (both B2B & B2C). Efficient at building strong cross-functional collaboration, optimizing processes, and ensuring smooth day-to-day execution. I thrive in a fast-paced, people-driven environment, and I am motivated by meaningful products, synergy in the team, and long-term relationships with clients and colleagues.

Current location - Warsaw (Wola), Poland. Ready for relocation & constant business trips.

Telegram - @quick_sand