Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7438007

Знания и навыки

Знание языков

Английский — выше среднего

Дополнительная информация

February 2023 – January 2024
Ascent Global Logistics, Ukraine

Operations manager
Key responsibilities:

• Communicate to customers through various support channels.
• Planning and managing logistics, transportation and customer services
• Directing, optimizing and coordinating full order cycle
• Liaising and negotiating with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Resolve any arising problems or complaints
• Maintain metrics and analyze data to assess performance and implement improvements


February 2022 - February 2023
SK Battery

Operator (Battery Car Factory, Hungary)

Responsibilities:
Operating automatic manufacturing machines

April 2021 – September 2021
Wix, Ukraine

Customer Care Expert
Key responsibilities:

Communicate to users through various support channels.
• Build strong relationships with Wix users, uncover their needs, identify the user type and help guide them through their user journey, providing advice regarding their sites and businesses.
• Troubleshoot issues and provide users with solutions.
• Analyze users behavior, content suitability & develop and maintain positive customer relationships and satisfaction.
• Go above and beyond to “wow” our customers.
• Deliver user voice to other departments (product teams, BA, R&D).


September 2020 – January 2021
Gi Group, Ukraine
Customer support manager
Key responsibilities:

Customer support via chat, e-mail and calls;
Consultation of new clients on products, discounts, payment methods;
Solving the problems of existing customers;
Compliance with the procedures of communication, instructions and company policies;
Providing the best customer service;
Providing a friendly environment in the team.


January 2020 – August 2020
Freelance project
Content copywriting/rewriting manager
Key responsibilities:

Adding and editing information on the site
Writing articles, news, announcements and other content;
Search and collection of information for writing texts;
Control of correct operation of the site;


April 2020 – May 2020
SmartProvide, Ukraine
Digital marketing manager
Key responsibilities:

Preparation and approval of a regular content plan to form a positive opinion about the brand and the company
Monitoring of competitors' activity on the network
Monitoring compliance with corporate standards and brand book online

December 2018 – November 2019
Together Networks, Ukraine
Agile Project Manager (Delivery Manager)
Key responsibilities:

Management several projects simultaneously;
Interaction with stakeholders and team;
Manage the content, quality, schedule, resources and estimate project risks;
Assess the effectiveness of each team member, conflict resolution;
High level of responsibility;
Experience in people management;


November 2017 – November 2018
Together Networks, Ukraine
Support Team Leader
Key responsibilities:

Personnel recruitment.
Coaching the team, preparing for the implementation of planned tasks, set metrics.
Discussion of tasks with the PM team.


September 2016 – October 2017
Together Networks, Ukraine
Risk billing manager
Key responsibilities:

Work with declined orders, analyzing decline reason codes.
Interaction with payment service providers
Monitor the statistical data related to payment processing
Understanding of online payment process, refunds, chargebacks.

August 2015 – September 2016
Together Networks, Ukraine
Ticket/Payment manager
Key responsibilities:

• Resolving Customer’s issue (payment’s, bugs, tech issues) via E-mail and Live Chat.
• Processing Refunds.

January 2014-July 2015
Together Networks, Ukraine
Middle customer support operator
Key responsibilities:

Communication with the clients
Answers and routes incoming calls on a complex digital telephone system.
Performs database retrieval for directory information.
Carrying out sales
Work with objections;
Assistance with solving technical issues of customers;
Reporting bugs;

ADDITIONAL SKILLS
A good level of technical understanding with enthusiasm for new technology and its commercial uses.

PC:
Product quality improvement-oriented mindset;
Experience with Jira and Confluence;
Knowledge of tickets tracking systems - Cerberus;
Responsibility and self-motivated;
Ability to learn new technologies;
Ability to multitask and prioritize between competing activities.

Foreign language: English, B2 (Aptis Certificate)