Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/5091473

Опыт работы

HR manager

с 10.2021 по 11.2023 (2 года 1 месяц)
EsportsBattle, Київ (IT)

1. Developing and implementing recruitment strategies:

Conducting labor market analysis to identify staffing needs in various segments of the esports industry.
Developing attractive job offers for candidates, including benefits, salary, and career growth opportunities.
Establishing strategic partnerships with universities, training centers, and other organizations for talent acquisition.

2.Creating and implementing a compensation and benefits policy:

Analyzing the competitiveness of salaries in the esports market.
Designing and implementing bonus programs, rewards, and other incentive measures for employees.
Collaborating with internal teams and management to ensure the fair and competitive compensation of employees.

3.Managing performance evaluation and talent development:

Organizing a performance evaluation system for employees and developing individual development plans.
Identifying training needs and coordinating training programs for employees.
Monitoring the progress of employees' development plans and providing support and guidance as needed.

4. Managing corporate culture and talent retention:

Creating a positive work environment and implementing corporate events and programs to motivate and retain employees.
Addressing conflicts and providing consultation on labor legislation to resolve issues in the workplace.
Supporting employees in resolving problematic situations and maintaining a positive employer-employee relationship.

Customer support representative

с 03.2020 по 07.2021 (1 год 4 месяца)
Slotscity, Киев (IT)

1. Technical Customer Support:

Proficient in providing technical assistance to clients, resolving their issues promptly and efficiently.
Skilled in troubleshooting software and hardware problems, ensuring customer satisfaction.
Experienced in handling customer inquiries and concerns with professionalism and empathy.

2. Inquiry Processing via Email and Chat:

Demonstrated ability to handle a high volume of customer inquiries through email and chat platforms.
Effective written communication skills for clear and concise correspondence with clients.
Capable of multitasking and prioritizing tasks to ensure timely responses to customer queries.

3. Consultations on Bonuses, Promotions, etc.:

Experienced in providing detailed consultations to clients regarding available bonuses, promotions, and special offers.
Proficient in explaining the terms and conditions of various promotional programs to clients.
Skilled in recommending suitable offers to clients based on their needs and preferences.

4. Proficiency in Jira, Webim, Slack:

Hands-on experience working with Jira for project management and task tracking.
Proficient in utilizing Webim and Slack chat platforms for effective communication with clients and team members.
Ability to navigate and utilize features of these software programs efficiently to streamline workflow processes.

Оператор call-center

с 10.2018 по 06.2019 (8 месяцев)
Датагруп Volia, Киев (Телекомунікації, зв'язок)

1. Provided high-quality technical support to customers in the internet-providing and cable television sectors via phone calls and email correspondence.
2. Consulted both existing and prospective subscribers on various service packages, rates, technical capabilities, and promotional offers.
3. Resolved technical issues and identified faults related to Internet and cable television services, offering practical solutions and recommendations to customers.
4. Maintained an effective customer database and documentation of interactions to ensure excellent record-keeping and customer service analysis.

Образование

КНУБА

Факультет інженерних систем та екології, Киев
Высшее, с 2021 по 2025 (4 года)

"Heating, Gas Supply, and Ventilation" is a part of engineering sciences that focuses on the design, construction, management, and maintenance of heating, gas supply, and ventilation systems in buildings.
The specialty covers a wide range of subjects related to thermotechnics, gas supply, ventilation, and air conditioning. These subjects may include:

1. Heating, Gas Supply, and Ventilation of Buildings.
2. Design of Heating and Air Conditioning Systems.
3. Energy Conservation and Energy Efficiency in Construction.
4. Technical Control and Diagnostics of Ventilation and Gas Supply Systems.
5. Implementation of modern technologies in construction to optimize energy consumption and improve comfort in premises.

ККБАД

Санітарно-технічних систем та вентиляції, Киев
Среднее специальное, с 2013 по 2017 (4 года)

1. Design of sanitary systems: Includes studying norms and standards regulating the construction of sanitary systems, as well as teaching design and installation of sanitary devices.

2. Ventilation and air conditioning: Studying the principles of operation of ventilation systems, installation, and maintenance of air conditioners and air conditioning systems.

3. Sanitary equipment and water purification systems: Includes studying the technical aspects of sanitary equipment, water supply systems, and water purification systems.

4. Safety and hygiene of premises: Learning about the importance of ensuring safe and hygienic conditions in buildings, including fire safety and emergency exit facilities.

Знание языков

• Английский — средний
• Украинский — свободно
• Русский — свободно

Дополнительная информация

Based on my experience in HR at a cyber sports company, as well as in Customer Support and call center operations at an internet service provider, I have developed a diverse set of skills essential for effective and successful work in any field:

1. Personnel Management Skills: Development and implementation of recruitment strategies, management of employee performance evaluation and development processes, talent retention, and employee relations management.

2. Customer Service Skills: Effective resolution of customer issues and inquiries, communication through various channels (chat, phone, email), ability to work under high volume and stressful conditions.

3. Communication Skills: High level of written and verbal communication, ability to communicate effectively with diverse audiences and resolve conflicts.

4. Organizational Skills: Time management and prioritization, ability to work under high workload and meet deadlines.

5. Technological Skills: Proficiency in computer usage and various office software, experience with CRM systems, chat programs, and remote communication platforms.

I emphasize that I am only seeking remote work opportunities.