Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7576443/

Опыт работы

Senior Customer Support Representative

с 11.2022 по наст. время (3 года 10 месяцев)
Austrian Airlines, Львів (Транспорт, логістика)

I communicate with people from all over the world on a daily basis, deal with bookings, re-bookings, registration of additional services and many other questions passengers may have related to their trips. I handle requests via both phone and chat correspondence.

I assume I excel in handling even the most difficult situations and I always do my best to assist a client effectively and with professionalism simultaneously. There is no dead end situation for me, because I am fond of communication with other people and I tend to believe I am truly good at it.

Репетитор англійської

с 08.2016 по 10.2022 (6 лет 3 месяца)
Без назви, Львів (Освіта, наука)

I had been working as a self-employed English tutor for kids and adults.

This job gave me the clear understanding that I am keen on communicating with people and enriched my soft skills such as time management, active listening, patience, problem solving and confidence.

Образование

Ivan Franko National University of Lviv (bachelor), Lviv Polytechnic (master)

International relations / Міжнародні відносини., Львів
Высшее, с 2016 по 2021 (5 лет)

Знания и навыки

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• Reservation system

Знание языков

• Английский — продвинутый
• Немецкий — начинающий

Дополнительная информация

I am a responsible, cheerful, hard-working and positive person.
Ready to master new skills quickly and efficiently.