Karawei

Karawei Elayofa Victory

Starokostyantynivs'ke 5/5a khmelnytskyi, Ukraine
Professional Summary
Highly resourceful customer service specialist, sales representative and administrator with several years of progressive experience. Results-driven leader with documented success in ensuring repeat business opportunities, and solid customer retention. Proficient in planning and administering well-placed customer service plans, aimed at customer retention and satisfaction.
Also, an effective team player with proven success in working collaboratively to obtain the best results. Skilled communicator known for interacting with difficult clients in an optimistic manner
Skills
Quick learner
Clerical support
Data entry and analysis
Strong verbal communication
Good Team Player
Experience with slack
Technical Support
Adaptability
Proficient Interpersonal and written communication (English)
Strong work ethic
Self-motivated
Extremely organized
Client assessment and analysis
Proficient in usage of MS: Word, Power Point,
Customer Service
Working on CRM experience
Work History
Customer care support
from 02.2014 to 05.2016 (2 years 3 months)
Global communication Network, Kyiv (Telecommunications)
On-line processing of customers; incoming letters 7 days a week, working on feedback and reviews on product pages. Processing orders, taking payments and issuing refunds.
dealing with complaints and compliments in a professional manner

Online ESL Tutor, 04/2017 to 2019
Skyeng
Teach English online via skype to children, young adults and adults from Asia, Russia and other parts of the world by using lesson flow provided by company
Have a free conversation in English with my students as they choose.
Providing feedback to students using positive reinforcement techniques to encourage, motivate, and build confidence.
Regularly attain online teachers training to improve classroom delivery to students. .
Customer support representative/Logistics
from 05.2016 to 03.2018 (1 year 10 months)
Taxify Transportation company, kharkiv (Transportation)
Answering customer emails and phone calls, being extremely fast in coming back to customer emails and calls with immediate response.
Assisted customers with issues they had with us during their trips
compiles customer data for bonuses based of consistency and loyalty to the company
Customer Sales Representative , from 03.2019 to 05.2020 (1 year 2 months)
Beauty Shop New York, Vinnytsia (Beauty Shop)
Sending e-mails, making calls, and creating codes .
Working with management and senior stuff to set goals and make target . Addressing complains and concerns in a professional manner according to company's policy

Front Desk helpers – Kiev, Ukraine
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Coordinated and tracked materials movements to and from customers by liaising with drivers.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Provided primary customer support to internal and external customers in fast-paced environment.
Coordinated with coworkers and managers to resolve difficult and high-level customer issues.
Communicated professionally with colleagues, freelancers and clients.
Adapted to new applications and maintained knowledge of current technologies.

Sales Manager, 01/2018 to 08/2020 ( 2 years 7 months)
Silver Bird, Vinnytsia ( Silver Bird )

Meet Customers on Wide on range of products complaining
Convinced customers to products to purchase
Helped Customers with questions and complaints
General duties such as emailing, making calls even cold calls

Pro Movers – Vinnytsia, Ukraine

managing diaries and organizing meetings and appointments, often controlling access to my executive
booking and arranging travel, transport and accommodation
organizing events and conferences
reminding the executive of important tasks and deadlines
typing, compiling and preparing reports, presentations and correspondence
managing databases and filing systems
implementing and maintaining procedures/administrative systems
liaising with staff and suppliers
Education
Fundamentals of Corporate Management, 2018
Alison Online Academy
How to improve with the model of improvement,2020
Institute for healthcare improvement,Boston USA
Bsc human physiology
University of calabar Nigeria 2020
Secondary School Leaving Certificate: Sciences
Delta career college warri Nigeria 2012