Александр

Dear Sir / Madame,

The below resume is presented for your consideration. I believe that my strong technical experience and education will make me a very competitive candidate for this position.

My qualifications represent a background of increasingly important assignments within organizations. These experiences have given me the opportunity to make many profitable contributions in many functional areas. I am a self-motivated facility manager/personal assistant with exceptional interpersonal and organizational skills. I pride myself on my problem-solving abilities using initiative and persistence, and always maintain integrity and loyalty.

I am open for new learning and extensive training that will be beneficial for the company’s success. I am very much interested to join your team because I am fully aware of the stability and growth that it can offer to my career. Working with you would be of mutual benefit since I am willing to give my dedication and full service in return to your kindness.

As the below resume simply summarizes my capabilities and career history, there is considerably more to relate. I would appreciate the opportunity to meet with you personally to specifically discuss what I could do for your organization.

I look forward to an opportunity to discuss my suitability for the position further at an interview. I can be reached at the phone number written below my signature.

Yours truly,

Oleksandr Semenii
[открыть контакты](см. выше в блоке «контактная информация»)

OLEKSANDR SEMENII

Zhytomyr, Ukraine | (C) [открыть контакты](см. выше в блоке «контактная информация») | [открыть контакты](см. выше в блоке «контактная информация»)

P R O F E S S I O N A L S U M M A R Y

An experienced facility manager (private assistant) professional who successfully works in the daily operations of a work place. Efficiently support activities and improvement of internal processes, the implementation of procedures and policies of a company. A results-driven professional who interacts effectively with a diverse group of people. A well-qualified individual with versatile skills including team supervision and development, workflow scheduling and planning, customer service and project co-ordination. Excellent problem-solving skills evident in the design and implementation of improved work processes. An adaptable, self-directed professional who successfully communicates at all levels.

WORK HISTORY

August 2021 - up to now

Costumer support agent | Autobidmaster | Zhytomyr, Ukraine
Working with calls, emails and chats, costumer support as per company policy.
Work in CRM. Management of information for each account.
Fulfilment of duties in accordance with KPI (number of calls, their duration, working on Google reviews etc).
Financial operations: processing refunds to customers, collecting of payments de to the dept, control over timely payment of company services.
Paper work, control and ensure timely shipment directly to customers.
Advising clients on logistics questions.

NOVEMBER 2017 - JUNE 2020

Housing Manager (Private Assistant) |Royal Family| Doha, Qatar
To ensure the principal’s needs and requests are met on a daily basis.
Organize, direct, control and evaluate all operations connected with traveling.
Plan administrative services such as cleaning, maintenance, parking, safety inspections, security for all personal properties.
Personal inspection of all sites weekly, identifying housing needs.
Plan and manage the facility's operations budget (all office jobs).
Shall have the ability to develop and maintain a strong team environment, placing emphasis on personnel satisfaction and delivering prompt, courteous service.
Coordinate with the staff personnel through hiring, training, evaluation and delegation of duties as necessary.
Work with Head Chef and other Kitchen Staff to produce quality meals as per the pre-fixed menu and to maintain the high standard of catering on daily basis.
Maintaining inventories and stock control of all household items.
Maintaining the gardens and coordinating with the head gardener on work that needs to be carried out.
Accountable for establishing superior standard and quality service, for developing the highest level of professional performance and controlling, planning, organizing and directing all operations and services including food and beverage, housekeeping, guest handling and maintenance.
Be involved in the hands-on day-to-day running of the Palace, other land properties and whole Royal Family.

JUNE 2016 – OCTOBER 2017
Captain | Courtyard by Marriott WTC | Abu Dhabi, United Arab Emirates

Meet and greet guests as per company standards.
Entertaining guest queries and demonstrating the café’s concept.
Order taking and up selling special products/offers.
Making sure that all beverages prepared are done in a wholesome, clean, appetizing, and attractive manner, and at par with the recipe standards.
Adheres and complies with UAE safety and sanitation rules and regulations.
Assist in supervising daily operations and controls the preparation, presentation, and service of beverages to ensure the highest quality always.
Determines whether all staffs under my supervision is properly instructed and can work as per the required standard.
Follows cash handling procedures and cash register policies.
Ensures smooth operations in a high-quality standard.
Inventory and stock requisition when necessary.
Provides feedback to the management to enhance sales and a better and cordial and working environment.

MARCH 2015 - JUNE 2016
Waiter | Four Seasons | Doha, Qatar

Prepared tables by setting up linens, silverwares, and glassware.
Politely assisted customers via telephone calls to take reservations and take-out orders.
Greeted customers to ascertain each customer’s wants or needs.
Introduced and suggested the menu, and answered questions with up-to-date knowledge of sales and restaurant offers.
Prepared wide range of healthy blends and shakes.
Correctly calculated inventory and requested appropriate supplies.
Promoted a positive atmosphere and went beyond to guarantee each customer received exceptional food and service.
Maintaining profits from food and drink sales, having excellent communication and
customer service skills, maintains a clean environment and making effective decisions when needed.
Responsible for carrying out various duties to ensure that customers receive excellent service by providing the best service, food, and drinks.

JANUARY 2010 – NOVEMBER 2014
Sales Executive | Craft Food | Cherkassy, Ukraine

Identified the business opportunities by identifying prospects and evaluated their position in the industry, researched and analyzed sales options.
Demonstrated and promoted the products and showed consumers how to maximize their features.
Created long-term collaborations with the existing and potential customers.
Processed orders from the shop, controlled the payment collection and accounts receivables.
Organized the marketing of the product through advertisements in the shops and supermarkets.
Monitored product complaints and expirations.
Negotiated pricing with suppliers regarding wholesale billing.

E D U C A T I O N

JULY 2009

Master’s Degree in Management

Zhytomyr National University, Ukraine

P E R S O N A L I N F O R M A T I O N
Nationality:Ukrainian
DOB:29 October 1986
Marital Status:Single
Visa Status:Employment Visa
Language Spoken:Ukrainian, Russian, and English
Driving license: Available

S K I L L S
Smart verbal and written communication skills
Proven customer service skills Strong analytical skills and expertise in planning, prioritizing, and organizing the workflow
Marketing and sales expertise
Multi-tasking abilities and skilled in time management
Proven problem-solving skills
Database management
Works well under pressure
F & B, Marketing, and Sales expertise