Anastasiia

Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/7998468

Опыт работы

Compliance. Customer Support Manager

с 08.2019 по наст. время (4 года 10 месяцев)
Nexus Trade LTD, Киев (Finance, banking, and insurance)

* Creating and reviewing regulatory compliance documentation - experience in the Compliance/AML world
* Coordinating the creation, review and implementation of policies and procedures resulting from new laws and regulations
* Applying and interpreting audit and compliance requirements for various departments
Research, identify, and resolve customer complaints using applicable software
* Process orders, forms, and application
* Route calls to appropriate resources
* Document all call information according to standard operating procedures
* Recognize, document, and alert the management team of trends in customer calls
* Follow up customer calls where necessary
* Upsell products and services
* Complete call logs and reports

Finance Assistant - Call Centre Operator

с 01.2019 по 07.2019 (6 месяцев)
First Ukrainian International Bank FUIB, Киев (Financial services: banks, valuation, audit, insurance.)

* Answer incoming calls and respond to customer’s emails
* Management and resolve customer complaints
* Sell products and place customer orders in the computer system
* Identify and escalate issues to supervisors
* Provide product and service information to customers
* Research required information using available resources
* Research, identify, and resolve customer complaints using applicable software
* Process orders, forms, and application
* Route calls to appropriate resources
* Document all call information according to standard operating procedures
* Recognize, document, and alert the management team of trends in customer calls
* Follow up customer calls where necessary
* Upsell products and services
* Complete call logs and reports

Teacher. Studio Administrator.

с 06.2018 по 08.2019 (1 год 2 месяца)
La-La English Studio, Бровары (Education and science)

Assist the Lead Teacher in variety of tasks
Monitor children’s behavior and learning
Distribute instructional materials/supplies
Prepare projects, costumes for performances, arrange bulletin boards, displays and door decorations
Maintain classroom equipment and overall cleanness
Organize age appropriate activities
Enthusiastically and compassionately participate in the learning activities with children
Monitor individual and/or groups of students in a variety of settings for a purpose of providing a safe and positive learning environment
Supervise playground
Work with individual students who are in need of additional support, reteaching or catching-up

Образование

Kyiv National Linguistic University

Department of English Language, Киев
Высшее, с 2015 по 2019 (4 года)

Знания и навыки

Знание языков

• Английский — свободно
• Украинский — свободно
• Русский — свободно
• Немецкий — начинающий