Контактная информация

Соискатель указал телефон и эл. почту.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8089846

Опыт работы

Customer Support Representative/Finance Support Representative

с 12.2020 по 02.2022 (1 год 2 месяца)
Rocket, Kyiv, Nicosia, Limassol, Larnaca, Paphos, Athens (Delivery)

- Daily communication with customers via ZenDesk tickets, e-mails, and calls
- Communication with couriers and partners
- Resolving any technical issues with the application/web version
- Helping the partners with the financial issues
- Providing refunds for the clients (Stripe payment system)
- Mentoring new team members

Customer support representative

с 05.2018 по 05.2020 (2 года)
Interpreters.travel, Mariupol, Kyiv, Larnaca (Translation/interpretation)

- Creating orders for the clients
- Providing the support for any technical issues
- Communication with the clients and interpreters
- Updating the interpreters' profiles on the site

System administrator

с 08.2013 по 05.2018 (4 года 9 месяцев)
Private company, Mariupol (Electric installation work)

Content manager, rewriter, copywriter, moderator

с 06.2011 по наст. время (13 лет)
Freelance, Mariupol (Remote work, content)

Head of the Computer Lab

с 09.2004 по 06.2013 (8 лет 9 месяцев)
Mariupol State University of Humanities, Mariupol (Education and science)

Образование

Mariupol State University of Humanities

Greek and English philology, Mariupol
Высшее, с 1999 по 2004 (5 лет)

Знания и навыки

Знание языков

• Английский — продвинутый
• Греческий — продвинутый

Дополнительная информация

Self-motivation
Time management skills, ability to work remotely
Stress resistance
Excellent communication skills
Flexibility and adaptability
Quick learning