Julius

JULIUS JULRITY
CUSTOMER SUPPORT
REPRESENTATIVE

CONTACT PROFILE
[открыть контакты](см. выше в блоке «контактная информация») Highly motivated customer support representative with excellent communication
and interpersonal skills . Experienced in providing exceptional customer service
through phone, email, and live chat channels. Skilled in resolving customer inquiries,
SKILLS complaints, and issues in a timely and professional manner. Proficient in using CRM
systems, Helpdesk software, and knowledge base platforms to document and track
Excellent communication and
customer interactions. Strong problem-solving skills and ability to adapt to changing
interpersonal skills
customer needs. Effective communicator with a positive attitude and a commitment
Excel to ensuring customer satisfaction. Efficient and accurate in data entry with a keen
Strong project management skills eye for detail.

Attention to detail
WORK EXPERIENCE
Excellent time management and
organizational skills E-COMMERCE DATA ENTRY SPECIALIST
Data Entry
TREND MARKETING SEPTEMBER 2022 - PRESENT
Basic knowledge of HTML and CSS
Reviewed data to identify styles requiring digital assets for B2B or B2C
Proficient in Microsoft Office Suite & platforms
Google Suite Work with vendor portals, internal photography department & sales teams as
Basic knowledge of FTP, PIM and PIM needed to gather and/or update digital assets, ensuring accurate data storage
systems Updated data in our ERP/PIM systems like PlumSlice and well as FTP such as
FileZilla
Leadership
Collaborate with & assist other departments as needed for reporting, image &
copy requirements
Monitored & ensured all images were sent to the various digital platforms
correctly
Analysed and reported product malfunctions.
Demonstrated strong teamwork and problem-solving skills.

INSURANCE CUSTOMER CHAT SUPPORT

KYLA JANUARY 2021 - AUGUST 2022
EDUCATION
Provided email and chat support to customers.
Compiled reports and informed clients about services and products
KYIV MEDICAL UNIVERSITY Analysis and Reporting Product malfunctions.
Assisted customers via phone calls, demonstrating strong communication and
Doctor of Medicine (MD) problem-solving abilities.
Utilised Zendesk, Slack , HelpScout, Asana and CRM software.
2018-2024 Developed and maintained customer and increased customer satisfaction.

CUSTOMER SUPPORT TEAM LEAD

SEATSNET
OCTOBER 2019 - SEPTEMBER 2O20
LANGUAGES
Trained and mentored new customer service team members, ensuring
English excellence in service standards.
Oversaw a team of six account managers, ensuring service delivery success and
Russian customer satisfaction.
Collaborating with other departments, such as sales and product development,
to address customer needs and improve overall service delivery.
Spanish
Evaluating team performance against key performance indicators (KPIs) and
implementing strategies to improve performance and productivity.
VOLUNTEER EXPERIECE
NGO VOLUNTEER
Ukraine - Moldova [February 2022]
Worked with a team to distribute food and welfare packages and also organised
transportation for fellow refugees during the Ukrainian war.

HOBBIES
Writing
Learning new things
Travelling
Cooking

2020-2022