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Опыт работы

Channel Partner

с 05.2019 по наст. время (4 года 11 месяцев)
IT Central Station, Kyiv (Telecommunications and networking)

We are changing the way enterprises spend $3 trillion annually on technology, through the power of crowd-sourcing, peer content and product reviews.

Visit us at www.itcentralstation.com

Director of Business Development and Operations

с 01.2019 по наст. время (5 лет 3 месяца)
LimTC, Kyiv (IT)

Our mission is to bring your vision into a tangible realization. "Your Vision, Our Solutions."
LimTC is an agile team of professionals specializing in the full life cycle of Technology services.

Responsibilities:

- Responsible for the overall management of all strategic and operational Marketing and Customer Relationship activities
- Take ownership of the management of the sales and marketing functions of the business
- Drive increased revenue and profit to achieve the Company`s ambitious growth
- Working to stringent targets, the job holder will be required to adopt a professional and knowledgeable approach to each new business call
- Liaising with superior to make decisions for operational activities and set strategic goals
- Planning and monitoring the day-to-day running of business to ensure smooth progress
- Supervising staff from different departments and provide constructive feedback

Sales Team Lead & Expert Voice of Employee

с 04.2018 по 12.2018 (8 месяцев)
eKomi, Kyiv (Telecommunications and networking)

Responsibilities:

- Supports team manager
- Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
- Assists management with hiring processes and new team member training
-Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
- Communicates deadlines and sales goals to team members
- Develops strategies to promote team member adherence to company regulations and performance goals
- Conducts team meetings to update members on best practices and continuing expectations
- Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
- Ensures company brand materials and physical working spaces meet and exceed company presentation standards
- Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints

Senior Business Development Manager

с 01.2018 по 01.2019 (1 год)
LimTC, Kyiv (IT)

LimTC is a consulting & outsourcing company, by working with one of the leading BPM CRM vendors on the market, LimTC helps companies across the US implement systems that enable them to be more efficient and successful.

Responsibilities:

- Meet and exceed sales targets set via project KPI’s
- Ensure that all sales enquiries are handled within sales guidelines
- Ensure that all telephone calls are handled in a timely and professional manner
- Undertake research to generate new business areas, client profiles and sales
- Conduct appointments/presentations
- Lead the follow up process
- Effective communication to the Director of Sales of opportunities identified
- Ensure clean and accurate records held
- Maintain knowledge of all current promotions and product knowledge
- Be accountable for the production of sales reports, your activity reports on a daily/weekly basis
- Record, analyse and report according to systems and requirements
- Coach and train new staff through induction and on-boarding process

Global Account Executive

с 01.2018 по 04.2018 (3 месяца)
eKomi, Киев (Telecommunications and networking)

eKomi, The Feedback Company is Europe's premiere & largest independent provider of transaction-based reviews & ratings. As a Google worldwide partner with over 250+ employees and headquartered in Berlin, Germany and Los Angeles, California with offices in London, Paris, Madrid, and San Francisco, eKomi has gathered & published over 40,000,000 reviews for customers.

More than 14,000 companies leverage eKomi´s social commerce solution to enable trust, increase sales, reduce returns, and drive organic traffic through self-perpetuating User-Generated-Content.

eKomi´s groundbreaking social commerce technology enables online businesses to generate seller ratings, customer reviews, product reviews, social recommendations, and create viral effects on websites, social media, and search engines allowing for a successful revenue generating impact.

Responsibilities:

- Manage important global accounts and related activities
- Analyze account data and provide predictions to management
- Review account budgets and pricing, improving cost effectiveness
- Develop and maintain excellent relationships with key customers in organization and prepare various vertical market strategies to enhance growth
- Maintain and update knowledge on all new technology in business and participate in various professional meetings for same
- Develop sales strategies in coordination with the products
- Documents all communication plans and processes and prepare reports to be submitted to senior management
- End-to-end key account management
- Management Reporting and Forecasting
- Review of account budgets and pricing, improving cost effectiveness
- Development of excellent relationships with key customers across the globe, and of vertical market strategies to enhance growth
- Development of global sales strategies in coordination with our Product and R&D team
- Training and coaching of less experienced staff, mentor and trainer to new hires

Business Development Representative

с 10.2017 по 02.2018 (4 месяца)
bpm’online, Киев (IT)

Bpm'online is a global provider of Customer Relationship Management (CRM) and Business Process Management (BPM) software solutions, well-established, one of the most successful CRM companies, with more than 600 employees and 6500 customers around the world.

Bpm’online delivers end-to-end sales processes to manage the complete customer journey – from lead to order, and continued account maintenance. Best-in class technology enables the system to connect the dots between marketing, sales and customer service, allowing companies to effectively manage every stage of customer interactions.

Responsibilities:

- Qualify leads from marketing campaigns as sales opportunities
- Contact potential clients through omni-channel communication
- Present our company to potential clients
- Identify client needs and suggest appropriate products/services
- Build long-term trusting relationships with clients
- Proactively seek new business opportunities in the market
- Set up meetings or calls between (prospective) clients and specialists
- Stay up-to-date with new products/services and new pricing/payment plans

Global Sales Representative

с 12.2016 по 11.2017 (11 месяцев)
Terrasoft (bpm'online), Киев (IT)

Bpm’online is a premium vendor of process-driven cloud-based software for marketing, sales and service automation. The beauty and core value of bpm’online products are the out-of-the-box processes that guide users through the most effective actions to accelerate results. Users love bpm'online's engaging interface with its social look and feel, free from redundant information that keeps them focused on what's relevant.

Responsibilities:
- research accounts, identify key players and generate interest
- ensure the smooth running of sales process
- call on decision makers within targeted accounts to initiate the sales process
- maintain and expand the company’s database of prospects
- handle inbound, unsolicited prospect calls and convert them into sales
- call prospect leads that have been generated by multi-channel marketing efforts
- understand customer needs and requirements
- route qualified opportunities to the appropriate sales executives for further development and closure
- collaborate with Business Development Director to determine necessary strategic sales approaches
- consistently enter new customer data and update activities and status changes to existing accounts in the Bpm’online CRM

Sales manager/ client service manager/ proofreader

с 09.2015 по 09.2016 (1 год)
1DEA.me production, Киев (Gift production)

Due to my knowledge of the English language, I took up multiple positions in the company, such as: sales manager, client service manager & proofreading texts

Responsibilities:

-Creating and controlling online stores (Etsy, Ebay, Amazon)
- Providing quality translations of products and descriptions
- Providing customer service
- Processing information & orders (excel)
- Proofreading English texts
- Dealing with customer issue & issuing refunds
- Handling customer complaints, wishes and suggestions
- Shipping
- High growth and fast paced end-to-end sales funnel management
- Implementation of strategic business plan for expansion and strong market positioning
- Building and promoting of strong, long-lasting customer relationships
- Management Reporting including Forecasting and Results Tracking
- Identifying market expansion potential into emerging markets and new market opportunities

Client Services Manager

с 11.2014 по 06.2015 (7 месяцев)
MADEheart, Киев (Distribution Company)

Responsibilities:

- Engagement and inquiry management across multiple channels
- Monitoring and ensuring of high customer satisfaction scores
- Keeping accurate records of discussions or correspondence with customers

Online Content Manager

с 08.2014 по 11.2014 (3 месяца)
MADEheart, Kiev (Distribution company)

Responsibilities:

- Monitoring and ensuring relevance of information place on the market
- Providing quality translation of handmade products
- Working with Databases
- Filling the product catalog (specification, description, photos and instructions)
- Monitoring correspondence and maintaining positive contact with clients

Achievements:

- Enhanced quantity of orders such markets as Etsy, Bonanza and eBay
- Was placed in charge for +80 english online stores (on such online markets as: Amazon, Artfire, EBay, Etsy, iCraft, Shop Handmade, Dwanda, Ezebee, Misi, Zibbet, Hyenacart)

Customer Service Representitive

с 06.2011 по 09.2011 (3 месяца)
Bramatelecom (Canadian VoIP Comany)

- Provided Billing & technical support to customers
- Received incoming/outgoing calls, online chats, e-mails, etc.
- Handled customer's dispute charges, including refund requests
- Frequent communication with clients to advertise the services rendered and guide through special offers

Образование

Varna University of Management

Hospitality Administration/Management (Bachelor's degree), Dobrich
Высшее, с 2014 по 2015 (9 месяцев)

The Varna University of Management (VUM), previously International University College is a modern business school offering value-oriented high-quality education. VUM is striving to successfully fulfill its mission, pooling academic knowledge, providing vocation-oriented training and managerial expertise in fields such as international hospitality and tourism, marketing, international business and management, economics and information technologies.

Украинско-американский гуманитарный институт «Висконсинский международный университет (США) в Украине» (Wisconsin International University in Ukraine)

Bachelor Business Administration (BBA), Kiev
Высшее, с 2012 по 2016 (3 года 9 месяцев)

Дополнительное образование и сертификаты

Diamond FMS(Financial Management System) - Introduction Course A, in cooperation with Wisconsin International University Ukraine

15 classes

Varna University of Management (Bulgaria), course in Hospitality Management and Marketing

2015, summer course

Знания и навыки

Знание языков

• Английский — свободно
• Русский — выше среднего
• Украинский — начинающий

Рекомендации

Anton Mironov

Anton Mironov

Founder and CEO, LimTC

Дополнительная информация

Qualifications:

- Experienced in customer support/relations, also in management
- Competent at managing responsibilities in high-volume atmosphere
- Proven ability to identify, analyze and solve problems
- Independent worker as well as excellent in team, fast and eager learner
- Reliable and highly motivated


Other:

- Lived in America for 12 years
- Lived in Bulgaria for 6 months
- Lived in Germany for 3 months
- Currently living in Ukraine for 12 years