Regina

Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/10031337

Опыт работы

Head of customer support

с 01.2022 по 06.2023 (1 год 5 месяцев)
HiTech Rush Inc, Київ (IT)

Key responsibilities
- managing the support team’s performance and workload according to a shift schedule
- monitoring customers’ satisfaction reports via Intercom and working on their rang’s improvement
- working with specific clients’ requests
- sync up with the developers’ team on the new platform implementations and delivering it to my team
- daily meetings with the marketing team to discuss current challenges and achievements

EdTech Project Manager

с 01.2022 по 05.2023 (1 год 4 месяца)
HiTech Rush Inc, Київ (IT)

Key responsibilities
- lead generation in LinkedIn, Facebook, CSTA platform etc to find perspectives for our educational initiative
- preparing the introductory materials for Computer Science teachers to get familiar with our course and how it contributes their curriculum (USA, Europe);
- leading the negotiations and trial enrollment supervising for teachers and their students;
- course licenses’ sales offers and financial documentaon (POs, Invoices, Contracts, etc.);
- gathering feedback and forwarding it to our developers’ team for consideration and possible implementation to make our product more compliant with schools’ policy and educational requirements;
- thinking over the marketing strategy and establishing partnerships with educational courses’ aggregation platforms to promote our EDU initiative;

Customer support representative

с 08.2018 по 12.2021 (3 года 4 месяца)
HiTech Rush Inc, Київ (IT)

Key responsibilities
- consulting users about the online course services (subscriptions, technical questions, general or financial inquiries, etc.)
- exploring and fixing user's issues regarding the course/account/tasks availability;
- coordinating the educational campaign aimed to connect to different schools/universities all over the world;
- bug reports to QA-department;

Client account manager

с 12.2017 по 06.2018 (6 месяцев)
Crysberry Studio, Київ (IT)

Key responsibilities
- after-sale customer support upon the ongoing project ( e-mail, Skype, Slack);
- cooperation with PMs;
- fulfilling and coordinating the financial issues of the signed agreements;
-sending time reports and Invoices to the clients;
-working in the CRM (Zoho, Hubspot) and Confluence space;
-solving issues with the resources replacement on the projects;
- gathering the customers’ reviews and feedback after the project release ( Clutch); managing upsale processes.

Account manager

с 05.2017 по 12.2017 (7 месяцев)
Semalt, Київ (IT)

Key responsibilities:
- Nurturing of new potential clients via e-mailing campaign (tickets task CRM)
- Pre-Sale negotiations via e-mail or Skype
- After-Sale Customer support

Customer order reception

с 11.2015 по 04.2017 (1 год 5 месяцев)
Brenntag, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Key responsibilities
- customer order reception and pre- and after- shipment support, issuing invoices in SAP system;
- monitoring warehouse stock;
- issuing shipment documentation;
- negotiations with suppliers regarding potential purchase orders; - cooperation with logistics department and brokers regarding
customs clearance of imported products;
- partial dealing with CRM-system;
- technical translations of TDS, MSDS of the products; - promotional materials ordering for key clients;
- ordering air-flight tickets for personnel;

Sales assistant

с 04.2011 по 08.2015 (4 года 4 месяца)
Bang&Bonsomer, Київ (Оптова торгівля, дистрибуція, імпорт, експорт)

Key responsibilities
- negotiations with foreign suppliers regarding purchase orders and shipments;
- issuing import/export documentation (Invoices, Addendums, Specifications, Agreements, etc.)
- client orders support (Invoices, shipment documentation, consultations); - operations in 1C, IBS systems (Sales and Purchase Management);
- chemical samples sending to potential clients;
- support in concluding Contracts with Ukrainian clients and foreign suppliers;
- cooperation with logistics department (transport orders applications, applications for sanitary authorities, the Chamber of Commerce, etc.)

Образование

Kyiv National Linguistic University

English Philology
Высшее, с 2005 по 2010 (5 лет)

Знания и навыки

Знание языков

Английский — свободно

Дополнительная информация

Не працюю на рос. ринок