Контактная информация

Соискатель указал телефон , эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/8174316/

Опыт работы

Customer care specialist

с 08.2022 по 04.2026 (3 года 9 месяцев)
Wix, Київ (IT)

• Provided high-level technical support via chat, resolving website-related issues and helping users build and optimize their sites. Contributed to internal initiatives including hiring, onboarding and training new experts, internal tool testing, and user experience improvements.
• Provided support across a broad portfolio of Wix products, including Payments, Billing, Editor, App Market and related apps, Wix Stores, Wix Bookings, Wix Hotels, and CMS- related Pro solutions.
• Transitioned to the Mobile Apps Submission team, managing app submissions to Apple App Store and Google Play, handling rejections, and guiding users and Customer Care experts on required fixes. Ensured timely app launches, resolved eligible issues manually, and collaborated with developers by reporting bugs in Jira.

Team lead

с 05.2022 по наст. время (4 года)
RSG-Global, Київ (Телекомунікації, зв'язок)

• Provided technical and logistical support for international retail and hospitality clients (10 clients in total), coordinating issue resolution across Jira, email, and internal CRM systems. Handled hardware, software, POS, and network-related issues, arranged equipment replacements, dispatched technicians, and managed multi-location logistics to meet SLA targets. Also supported network setup and provided phone-based technical assistance to store staff.
• Trained and onboarded new team members, led a team of 4, performed quality control, coordinated shift responsibilities, and managed escalations.
• Transitioned to the NOC team supporting the European market, troubleshooting network issues by guiding onsite technicians, coordinating with ISPs, and communicating with client L2/L3 teams. Monitored network status in PRTG, Meraki Dashboard, and Grafana, provided remote troubleshooting, and arranged onsite support when required.

Foreman

с 11.2021 по 02.2022 (4 месяца)
Ріел, Київ (Будівництво, архітектура, дизайн інтер'єру)

Coordinated contractors’ work on site, oversaw acceptance and handover of completed work, monitored quality and safety compliance, and maintained project documentation.

Customer support agent/customer support team lead

с 07.2019 по 11.2021 (2 года 5 месяцев)
BetBull ltd., Киев (IT/betting)

BetBull is a betting online service focused on a British market.
We provided support via live chats and tickets, communicated with different departments resolving cases concerning payments, KYC verifications, AML investigations.
As a team lead I implemented new ideas, improved skills of a team members, conducted trainings with newcomers, interviews with candidates.
Managing and developing the team included providing QA of its members.

Customer support agent/people partner

с 09.2018 по 04.2019 (8 месяцев)
Uvoteam, Киев (IT/education)

Образование

Kyiv national university of construction and architecture

Civil engineering, Киев
Высшее, с 2014 по 2019 (5 лет)

Знания и навыки

• Комунікабельність
• Zendesk
• Jira
• PRTG
• Grafana
• Cisco
• MS Office
• Leadership
• Team management
• Technical support for users
• Work with customers
• The first line of support

Знание языков

• Английский — выше среднего
• Украинский — свободно