Контактная информация

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Опыт работы

Account Manager Team Lead

с 06.2022 по наст. время (1 год 11 месяцев)
LLC Seeton Group, Київ (IT)

Acting as a key contact person between the company, customers and external partners.
Supervising the account team assigned to the key customer.
Managing requests, resolving any issues and problems to maintain high company's standarts and trustfull relationsheep with customers.
Developing the thorough understanding of customers needs and requirements for preparing customized proposals.
Negotiating contracts with the key customer and meeting established deadlines for delivering correct products and services that meet customers's objectives .
Ensureing that proposed solutions fulfills the customer's long-term goals.
Developing and sustaining solid relationship with the key customer which brings the biggest income for the company.
Compiling reports on account progress, goals, and forecasts for the account team and stakeholders.

Technical Director

с 10.2021 по наст. время (2 года 7 месяцев)
LocalExpress, Kyiv (IT)

Management of implementation and support team
- Setting goals & tasks for team
- Team motivation
- Timing and planning
- People Management
- Prioritizing tasks
- Delivery of customer value
- Development busines processes

Project Development Manager

с 12.2018 по 11.2021 (2 года 11 месяцев)
RadarMe LLC, Kyiv (IT)

lead of development and launch project Screen protection (Insurance as a Service) the RADAR SCREEN (Ukraine, Russia, Poland, Germany) https://screen.theradar.com.ua/
Main responsibilities:
- product development management, backlog formation, implementation;
- product documentation development (contracts with partners, contractors, clients, business requirements and technical specifications);
- team managament in the role of Scrum master, sprints management;
- setting goals and objectives for the entire team, including development, design, marketing;
- project reporting and analytics systems development and management ;
- serving as a primary contact with partners and contractors, integration process management;
- project budget planning and control.

Product Manager

с 06.2018 по 12.2018 (6 месяцев)
Ukrposhta, Kyiv (Transportation and logistics)

Developing projects:
loyalty program for the e-commerce segment;
segment product solutions;

National manager of Sales Development

с 05.2012 по 05.2018 (6 лет)
Vega Telecom Group, Kyiv (Telecommunications and networking)

direct sales units (corporate and SMB clients) coordination in all branches of the company and being responsible for the implementation of sales plans to B2B clients;
development of tools to attract new clients and to increase loyalty of the existing ones;
creation of operational plans for sales divisions;
sales analytics and monitoring of KPIs;
development of normative documents and regulations related to the sales process;
development of competencies for sales managers;
development and implementation of programs to increase revenue and to improve customer service;
development and implementation of motivation systems for sales and customer service staff;
improving the efficiency of existing business processes related to sales and liaising with other departments.

I have successfully developed and implemented a policy of operational planning and motivation policy for sales staff during this period. They allowed using the cumulative backlog effectively and improved the efficiency of work of employees on KPIs, improved business processes of sales to B2B clients.

Head of Group/Key Account Mmanager – Direct Sales Dept.

с 04.2005 по 03.2012 (6 лет 11 месяцев)
KyivStar, Kyiv (Telecommunications and networking)

Creating and implementing solutions to find and attract new key accounts;
Supporting and retaining the existing customer base;
Working with customer base and risks of customers loss, and find potential to KPIs growth;
Developing new services, processes and procedures inside the company to improve sales;
Search for new potential clients among large companies;
Determination of needs and formulation of comprehensive proposals for individual clients;
Holding meetings, negotiations and signing contracts with business customer
Support of the client for the duration of cooperation
Collaboration with other departments to promote new services to companies in the telecommunications market.

Образование

Dnipro State Technical University of Railway Transport

System Engineering Master’s degree, Dnipro
Высшее, с 1986 по 1992 (6 лет)

Дополнительное образование и сертификаты

Project Management Course https://my.l-a-b-a.com/ru/certificate/5cabb8c1465c7

2019, 3 months

Знание языков

Английский — выше среднего