Natasha

Natasha Kusik
Kyiv, Ukraine, [открыть контакты](см. выше в блоке «контактная информация»)
[открыть контакты](см. выше в блоке «контактная информация»)

AREAS OF EXPERTISE
Professional/Managerial HR Business Partnering, Performance Management, Total Reward, Learning and
Development, Training and Coaching, Wellbeing, Employee Engagement, Conflict
resolution, Communication, Resourcing and Talent Planning;
Strategic&Operational: Project/Program/Resource Management; Strategic and Operational Planning;
Curriculum Development and Training Design; Measurement and Reporting;
Policies Development; Training Needs Analysis; Budgeting; Building and managing
teams in fully remote more; G Suite, Workday

PROFESSIONAL EXPERIENCE

November 2022-present IAROS (e-commerce, manufacturing agricultural product):
HR Director:
- Planned and created strategies to ensure achievement of the HR objectives aligned to business.
- Implemented HR processes and developed HR policies from zero: onboarding, compensation and
motivation schemes based on results and KPI, leadership development, communication plans, 1:1 meetings,
exit interviews;
- Provided expert professional advice to senior management in all areas of HR, including payroll, learning
and development, employment law, HR policy, best practice and workforce development;
- Developed an internal portal for staff and handbooks for newcomers;
- Set internal professional standards for creating job descriptions and handbooks;
- Ensured the organizational structure supportув future growth;
- Ensured workforce planning, budgeting and recruitment;
- Set the HR reporting aligned to business objectives, analyzed and reviewed HR statistical reports to identify
trends, so that key issues and resources are adjusted accordingly;
- Determined relevant key performance indicators (KPIs) for incentive schemes;
- Formed a strong organizational culture, so that the company values are displayed;
- Designed and led the performance review programme that supports continuous development for employees
and results;
- Coached and supported senior colleagues to identify strengths and development needs;
- Ensured the efficient management of annual HR budgets.

August 1996-November 2022 PricewaterhouseCoopers Ukraine (audit and consulting services):

01.07.2008 – 28.11.2022. HR Business Partner:
- liaised with top management on various staff issues, consulted and coached to address business and
personal needs;
- led the performance management process (development plans, feedbacks, annual appraisal, appraisal
results communication and reward implementation);
- led the annual salary review process, managed various bonuses (e.g., appreciation awards, sales,
performance based), analyzed the market and advised on the salary grids and retention arrangements;
- managed talent identification process and coached key talents; consulted on career conversations and
development options;
- processed the results of the people satisfaction surveys and helped management with the presentation and
communication to staff, led an employee engagement team, identified items most important to employee
engagement and satisfaction and controlled implementation;
- managed onboarding and run exit interviews;
- drafted and implemented various HR policies and procedures, participated in change projects;
 - interviewed for key and unique positions, negotiated and issued offers;
- budgeted staff costs, planned workforce, developed KPIs and organizational goals to be cascaded to staff;
- ensured communication and planning of staff safety and wellbeing measures during crisis situations, war,
COVID.
- Also acted as Deputy to HR Leader for PwC Ukraine during the period March 2018-August 2021.
- Performed as Acting HR Leader during September 2021-January 2022.

01.07.2008 - 28.02.2018. L&D Manager/L&D Leader (combined with the role of HR BP 50/50):
- Oversaw all aspects of budgeting, planning and implementation of learning and development opportunities
in PwC Ukraine for 450 employees and managers; 3 persons in subordination;
- Assessed training needs (questionnaires, interviews with staff and managers, identification of competencies
to be developed, gaps in skills);
- Customized and developed training and development programs using a combination of case studies, on the
job learning, stretch assignments, classroom training, on-line learning, coaching/mentoring to meet
organizational objectives, address gaps in performance;
- Delivered soft skills courses as the trainer (Communication skills, Negotiation skills, Trusted Advisor
skills, Coaching and Feedback skills, Time Management, Relationship Building, Team Leader and
Leadership skills, Presentation skills, People skills/HR for managers);
- Evaluated L&D programs and reported to management on the results (including training satisfaction
surveys, motivation for training and development);
- Selected training providers, concluded contracts;
- Drafted and implemented L&D policies;
- Coached employees and managers;
- Facilitated focus groups, strategy meetings.

Also acted as an HR/L&D consultant on client projects and fulfilled various regional roles and duties on a project
basis:
- Project on optimization of HR process in PwC Ukraine, digitalization and upskilling in HR (2021-2022);
- Regional project on optimization of performance management (2022);
- Coordination of the performance and reward process for the regional virtual/remote teams (250 people in
total) (2022);
- Consulted on the projects of implementing coaching, on building performance management and
development processes in a public sector organization (2019-2020);
- Delivered CIPD program for HR professionals for external PwC clients (2018-present);
- Designed and delivered soft skills courses for external PwC clients (2018-present).
- Designed and acted as a Leader of the Happiness Project in PwC Ukraine (2018-2019), regional Wellbeing
program coach and champion (2021-2022) .
- Acted as a consultant and designer of the curriculum for Team Leads and managers (2017-2018);
- Managed the regional team of 10 people implementing the model 70/20/10 for staff development and
designed of a Business Skills Curriculum for 29 PwC offices in CEE (2016);
- Managed the Event Management Team of 5 people as a part of the L&D Transformation Project (2014);
- Acted as an L&D Coordinator for the Program for Tax Specialists (2008-2010): registered, monitored
attendance of tax consultants from 29 CEE/CIS PwC offices, cooperated with local L&D people and
program organizers, reported to the regional L&D leader;
- Acted as a Member of the Steering Committee and a Leader of the Trainers’ Pool Stream for the Tax
Academy Project (2009-2010): participated in the development of the Tax Academy structure and program;
identified the training pool and ensured communication between local trainers and the regional L&D team;

01.07.2006 – 30.06.2008. Senior Human Capital Specialist and 01.01.2006 – 30.06.2006, Human Capital Specialist:
- Maintained HR documentation and staff files under Ukrainian legislation and corporate requirements;
- Responsible for new personnel admission, onboarding, termination, exit interviews;
- Responsible for Learning & Development: needs assessment, satisfaction surveys, administration and
organization of trainings, reporting;
- Participated in research and development of motivation programs for staff;
 - Reported to PwC headquarters on headcount, company organization, insurance cases, and other HR related
issues, and reported to national authorities as required under Ukrainian legislation.

OTHER RELEVANT EXPERIENCE
2007-2013 - Assessor’s services to Pinchuk Fund within the framework of project ZAVTRA.UA.
Assessment center for the talented youth to win the scholarship of Pinchuk Fund. Totally about 8,000 students have been
assessed all over Ukraine though the 7 years of the project.
2016 – designer and tutor of the HR Business Partner course (Golden Staff Company Project for experienced HR
professionals)

EDUCATION AND QUALIFICATIONS

- Kyiv State Pedagogical Institute of Foreign Languages. Diploma of a teacher of English.
- International Academy for Personnel Management. Double major in law and business administration.
- Certified HR Practitioner, CIPD, UK

CERTIFICATIONS:
- Internationally recognized Organizational Coach (2009, Wiesbaden Academy of Positive
Psychotherapy/Germany and The School of Organizational Coaching/Ukraine);
- Certified SDI trainer (2010);
- Accredited DISC trainer (2012);
- Certified ToP facilitator (2013);
- MOOC (Massive Open Online Courses) designer and facilitator (2019)