София

Sofia Ostrova
Junior Product Manager

Profile Details
Creative and full of energy Product Manager with 1 year experience Kyiv
in software development. That year I spent working on a site-builder Ukraine
and ended up with new skills and achievements. In 2022 graduated [открыть контакты](см. выше в блоке «контактная информация»)
in IT-management with a deep understanding of IT-products and [открыть контакты](см. выше в блоке «контактная информация»)
it's creation and implementation. Looking for a great place for
self-development, where I can both learn and teach. Currently Links
volunteering. LinkedIn

Employment History Skills
Hard Working
Customer Support Representative at Educationsl projects
company, Kiev Decision Making
February 2020 — February 2021
Self-motivation
My main responsibilities were communication with customers
in English via live-chats and emails, working in CRM, lead Interpersonal Skills
generating, helping people ordering and paying online, provide Critical thinking and problem
refunds, problem-solving and providing help in case of emergency, solving
share information with other company departments, taking
night/day/morning shifts and helping company improving. Creativity

Computer Skills
Junior Product Manager at SanityDesk inc. , Kyiv
August 2021 — August 2022 Microsoft Excel
At SD I was responsible for : Problem Solving
• collecting data (both and quantitative), analyzing it, making Teamwork
theories and then testing them;
Communication
• lead team with 3 developers and 1 designer, fully managing their
tasks and workload; Time Management
• managing and handling suggestion desk;
Leadership
• participate and lead both clients and departments interviews,
making snapshots after with short info; Fast Learner
• work in Heap, Google Analytics, Google Tag manager, WordPress, Ability to Multitask
Slack, Microsoft services and so on;
• develop a product based on current target audience needs ( Languages
business owners and marketers) and market situation, finding the Russian
optimal solution and implementing it;
Ukrainian
I would like to say, that I really enjoyed my first experience as a Product
manager, and now I'm very passionate about my future development English
in this direction. I truly believe that I can bring great changes and find
optimal solutions. Spanish

German
Education
Bachelor's in IT-management , Ukrainian-American Concordia
University, Kiev
September 2018 — June 2022
In 2022 I defended my diploma and successfully graduated from Hobbies
international university. My favorite courses were : Interpersonal Some people would call me
Communications, Principles of Management, Microeconomics and a Nerd, but I don't mind
Macroeconomics, Organizational Behavior, Introduction to Business, it. My main hobbies are
Principles of Entrepreneurship and Strategic Management. D&D, gaming, gardening and
various handmade. I also enjoy
workshops and at least once
per mount try to participate
in one. Genuinely enjoying
learning something new.
SanityDesk Inc.,
501 Congress Ave. Suite 150
Austin, TX 78701
(737) 238-1037

Subject: Letter of Recommendation

For: Sofia Ostrova

I, Tyron Dizon, Chief Product Officer of SanityDesk, Submitting a formal request of
recommendation for the Position of a Product Manager in your reputed company. The candidate
that i am recommending is Ms. Sofia Ostrova who worked for Sanitydesk for more than a year.

I have known Ms. Ostrova from the time she was working with The Customer Success
Department. Ms. Ostrova came across as an extremely driven and strong communicator and due
to these qualities; we soon promoted her to the position of a Product Manager.

Her superb communication skills, leadership qualities and willingness to learn are a perfect
combination for any Product Development Job and this is the reason why i recommend her
strongly.

Thanking you

Sincerely,

Tyron Dizon

Co-Founder and Chief Product Officer

www.SanityDesk.com