Anna

Chojnice, Poland (CET) [открыть контакты](см. выше в блоке «контактная информация») [открыть контакты](см. выше в блоке «контактная информация»)

ANNA WITEK Accomplished Sales Director and Project Supervisor with over 12
years of international experience in Banking, Finance, Healthcare,
Retail, and Education. Committed to effectively managing Sales
REGIONAL SALES DIRECTOR Teams and Projects while consistently achieving strategic goals
PROJECT SUPERVISOR and outpacing performance KPIs. An inspirational leader with a
growth mindset specializing in new business development and
market expansion. Fluent in Polish and English.
www.novakidschool.com

SKILLS

Creative, dedicated, problem-solver Ability to work calmly under high pressure
Extensive knowledge of Microsoft Office, Outlook, Medisoft,
Natural Language Processing (NLP) Learning Specialist
Branch Teller, CMS, CMR systems, SalesForce, Metabase,
Intercom, SAP system, Graphics Software (Inkscape, Open
Excellent communicator & negotiator
shot, Aurora), and WordPress
Great planner & organizer Experience with financial transaction processes and
online payment systems: Paypal, Ingenico, Stripe,
Seasoned researcher Pay U, and Pay24

WORK EXPERIENCE

Regional Sales Director & Project Supervisor - Novakid, Poland 12.2021 - 08.2022

Responsible for Sales in the Eastern European Region and managed a highly skilled team of Country Sales Team
Leaders. Developed and implemented a competitive strategy which resulted in a 230% increase in Sales.
Optimized and executed the recruitment process. Minimized recruitment costs by effective contract negotiating
and organized low-cost benefits for employees.
Evaluated the company's business progress and optimized strategies to further improve team performance and
reach strategic goals. Optimized internal processes and operating procedures which contributed to regional
growth efforts.
Developed effective Sales strategies, implemented improvements, and monitored changes. Created A/B Tests to
maximize ROI of Sales actions. Decreased costs and increased revenue values in order to maximize profitability
while reviewing all factors that impacted the company's business.
Contributed as an active partner to key decision-making processes, supporting and evaluating the optimal path
for the company's further growth.
Lead the launch of a new product in the US market
Running motivational team meetings and motivated employees to practice self-care for their emotional well-being
and boost productivity

Global Region Sales Team Leader - Novakid, Poland 07. 2021 - 12.2021

Managed a team of four Sales Consultants and provided solutions to increase revenue. Responsible for KPI
achievements and analyzing statistical data in order to maximize the company's revenue. Developed Sales
training as well as highly effective call scenarios and conversation scripts.
Resolved current challenges, coordinated and synchronized tasks to improve workflow in the CRM, optimized
templates for daily client conversations, created customer promotions and handled payment transactions
Created a new product outlook and improved the overall user experience
Created innovative solutions to quickly target customers in need of extra support which improved the overall
customer journey
Customer Service & Sales Consultant - Estée Lauder, Poland 09. 2020 - 06.2021

Offered customer care to clients from Poland, parts of Europe, and South Africa, over the phone and by email
Actively participated in optimizing customer journeys
Handled high-volume calls while for 29 Estée Lauder brands including Estee Lauder, MAC Cosmetics, Bobby Brown,
La Mere, and Clinique. Navigated through SAP and CRM to find, manage and resolve potential stock issues,
developed Sales documentation and registered promotional codes.
Effectively cross-sold company products, and resolved client cases quickly and efficiently - up to 60 cases per day for
all 29 synchronized company's online stores

Process Coordinator - Pearl Linguistics, United Kingdom 04. 2014 - 05.2016

Coordinated urgent interpretation services provided to the largest NHS hospitals in Manchester and other medical
subcontractors
Managed high-volume emails and calls, prioritized service requests, and evaluated the language skills of Interpreters.
Worked in a high-pressure environment responding to emergencies. Responded to clients' complaints by providing
quick and efficient solutions.
Successfully managed the workflow of 80 interpreters serving direct help to doctors and patients. Scheduled
(inter)national business trips for interpreters who filled in for absent colleagues.
Liaised with Recruitment to identify company needs and developed strategies to fill the imminent and future clients'
requests.

Customer Service Advisor - BZWBK / Santander Bank, Poland 11. 2011 - 12.2013

Advised customers about retail banking products and services that catered to mass market customers, in-person or
over the phone, which contributed to increase profit for the bank
Offered banking solutions to customers after capturing the customer profile conversation in the CRM System
Utilized the CRM System for leads to maximize new and existing deposit relationships through cross-selling of all
retail banking products. Delivered an exceptional customer service experience while responding to daily customer
inquiries.

Owner/ Project manager– American Perfume Store, USA & Poland
09. 2007 - 03.2010
Ran a webshop, managed Sales, and provided service to customers
Developed and executed Marketing, Advertising, Search Engine Optimization, and Ad-words Campaigns
Partnered with suppliers, warehouses, and delivery companies. Solved distribution and payment issues and
optimized the online transaction system.

Exchange Student - USA
Lived in the USA as part of an Au-Pair Program Team
09. 2006 - 04.2010
USA Medical Administration Student in the latter stage of work and education
Created own online store as a reseller for www.fragrancenet.com

EDUCATION TRAINING

Bachelor in International Business MBTI - The Personality Type Portraits
Banking University - Gdansk, Poland Internal Santander Course

Enterprise Fraud and Financial Crime for Banking
Medical Administration Internal Santander Course
Lincoln College - West Palm Beach, FL
Identification of Security Features in Banknotes
Internal Santander Course
Economic Banking Specialization
Technical High School - Gdansk, Poland NVQ – Level 3, Customer Service
Pearl Linguistics Internal Course

Intensive English Course Neuro-linguistic Programming Course
Community College - West Palm Beach, FL The Coaching Academy London