Софія

SOFIIA
BASANETS
01.03.2000
Sumy (currently Ivano-Frankivsk), Ukraine
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EXPERIENCE
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Customer Support Manager of IT product M2E Pro
M2E, 08.2022 - 11.2022 years
Complex study and analytics of the product.
Research of problems and search for their solutions.
Communication with clients in Freshdesk, if necessary - Zoom
Meet.

SOFT SKILLS Ideas for improving the quality of the product and work in general.
Head of marketing department, project manager
Sociability. I like to communicate with people Online shop Sky Market, 08.2021 - 03.2022 years
and find an individual approach to everyone. Optimization and development of sales channels.
Flexibility. I have no problem picking up changes Organization of SEO website promotion, advertising
on the fly and instantly adjusting to the
offices on trading platforms and promotion of articles.
situation.
Search and launch of new sales channels.
Creativity. Generating new solutions and ideas is
Analysis of competitors.
not a problem, but vice versa an interesting
task.
Organization and implementation of advertising
Teamwork. Not just to be able to lead a team, communications and other marketing activities of the
but also to be a team player. company.
Responsibility, self-discipline and self- Analysis of work and preparation of monthly work
organization. reports.
Ability to respond to feedback. I perceive Organization and control of work of subordinate
feedback very well and effectively. employees.
Organization and control of the work of external

EDUCATION
specialists (programmers, SEO specialists, designers,
copywriters, etc.).
Search for temporary contractors, preparation of terms
Ukrainian Academy of Banking (Sumy State University)
of reference and monitoring of tasks.
2017 - 2021 years | Bachelor's degree in Economics, Work with the product base (error detection and
specialty - Business Analytics. editing).
Universidad de Almeria Direct participation or assistance in the creation of text
2020 year | Grant for six-month study of economics in and visual content (text, banners).
Almeria, Spain Generating ideas and finding references.
Assistance in adaptation of new employees in the
Ukrainian Academy of Banking (Sumy State University) department.
2021 - 2022 years | Master's degree in Economics, specialty Setting up and controlling the processes in the
- Economic Cybernetics. department during the new product coming.
Monitoring of the content plan on Instagram.
COURSES Processing of incoming letters and commercial offers.
Maintaining a news blog in Telegram.
Project management courses - Wanna Be PM Camp by Work with bloggers.
MindK. Контент-менеджер, блогер
HTML, CSS in Easy IT Online shop Sky Market, 10.2020 - 08.2021 years
Copywriting Updating balances.
Base of Marketing Preparation and placement of commodity items.
Maintaining websites and marketplaces.
SKILLS AND LANGUAGES Writing and adding articles to the Blog section.
Maintaining a Telegram news blog.
Magento, Magento 2, OpenCart HTML, CSS Execution of other assignments
Foreign Marketplaces: eBay, QA
Amazon, Walmart SEO English teacher for children
MS Office English - B2 (Upper- Language school GreenLand, 06.2019 - 12.2019 years
Google Documents Intermediate) Lesson plan.
OS Windows Ukrainian - native Maintaining student attendance and progress.
Mac OS Russian - native Communication with parents.
Google Analytics Polish - basic Classes on Skype.