Контактная информация

Соискатель указал телефон , эл. почту и адрес.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9145794/

Опыт работы

Dispatcher

с 09.2024 по наст. время (11 месяцев)
Techvill Appliance Repair (Canada), Remote (Public and business services)

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), PDF, Google services, and CRM software.

Manage large amounts of incoming calls

Coordinated and rescheduled daily technician routes and service calls to ensure timely and efficient customer service across various locations.

Managed technician logistics and availability while optimizing schedules based on location, urgency, and workload.

Resolved customer issues by identifying the root cause of complaints and providing appropriate solutions.

Communicated clearly with customers to explain solutions, schedule adjustments, and service expectations.

Followed up on open cases to ensure customer satisfaction and that all issues were fully resolved.

Maintained accurate records of service calls, technician updates, and customer communications.

Customer support representative

с 05.2019 по 08.2020 (1 год 3 месяца)
Agency Amazon (USA), Remote (Marketing, advertising, and PR)

Respond promptly and professionally to customer inquiries regarding orders, accounts, deliveries, returns, and refunds.

Resolve product or service issues by clarifying the customer’s concern, identifying the cause, selecting and explaining the best solution, and ensuring resolution.

Navigate multiple systems and tools (e.g., Zendesk, internal CRM platforms) to manage customer interactions and updates.

Process payments, refunds, and adjustments accurately while following Amazon’s policies.

Handle high volumes of customer interactions with empathy and efficiency.

Communicate effectively with cross-functional teams when escalation or additional action is needed.

Maintain detailed and accurate records of customer interactions and resolutions.

Meet or exceed performance metrics such as customer satisfaction scores, response time, and resolution time.

Customer service manager

с 01.2017 по 08.2018 (1 год 7 месяцев)
Mariposa, Remote (Telecommunications and networking)

• Data verification
. Processing of orders in the CRM system, Work with incoming tickets in Zendesk with a focus on billing issues
• Basic user experience with WordPress
• Proactively provide tracking updates to customers and warehouses.
• Provide rate quotes for volume/spot/air etc
• Provide assistance by answering phone calls, chatting and via e-mail.
• Provide quality support while adhering to the team’s SLAs and KPIs.

Образование

Kharkiv national medical university

Medicine, Kharkiv
Высшее, с 2018 по 2024 (6 лет)

MBBS, Bachelor of Medicine, Bachelor of Surgery

Дополнительное образование и сертификаты

TEFL

2021

Знания и навыки

• Has computer literacy. Basic understanding and ability to use MS
• Work with customers
• Attentiveness
• Productivity
• Ability to work in multitasking mode
• Management of CRM
• Paypal
• Customer Service Skills
• Documentation Skills

Знание языков

Английский — свободно

Дополнительная информация

Teaching (2 years of experience)
Advanced, I currently use it.