Контактная информация

Соискатель указал телефон, эл. почту и LinkedIn.

Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9173752/

Опыт работы

Family business

с 11.2014 по наст. время (9 лет 10 месяцев)
Family business, Swinoujscie, Polska (Оптова торгівля, дистрибуція, імпорт, експорт)

Family business (sales on Amazon, Ebay, Allegro etc.), Head of the Customer’s Support Team:
- Successfully handled 30+ incoming mails daily for the last 3 years with the customer satisfaction rate of 95%
- Decreased total clients refund from 15% to 5% by solving a wide range of problems with orders
- Increased courier’s compensations for the international lost packages from 15% to 80%
- Increased quantity of repeat buyers from 25% to 45%

Brand manager

с 08.2008 по 11.2014 (6 лет 3 месяца)
Delta group of companies, Одеса (Оптова торгівля, дистрибуція, імпорт, експорт)

Brand manager of Nilfisk-Alto, Nilfisk-Advance, Nilfisk-Egholm, Nilfisk-CFM products:
- Increased sales share of Nilfisk products from 10% to 60% in total amount of cleaning equipment company sales
- Won several tenders with total amount of more than €200 000
- Implemented a Nilfisk brand-book to create commercial propositions using one unified style
- Implemented a regular trainings system for the Sales Department (each 6 months)

Head of the Sales Department

с 09.2005 по 08.2008 (2 года 11 месяцев)
Yuventa group of companies, Одеса (Оптова торгівля, дистрибуція, імпорт, експорт)

Head of the Sales Department of Karcher Home&Garden equipment:
- Opened three additional mono-brand Karcher showrooms (Kiev, Odessa, Dnipro)
- Doubled sales amount in three years
- Implemented a financial monitoring system for each showroom (profitability performance)

Образование

National Academy of State Government by the President of Ukraine

Specialist Degree Management of organizations., Одеса
Высшее, с 1999 по 2004 (5 лет)

Дополнительное образование и сертификаты

Project Management course at Hillel IT-school

2022, 2 months

Знание языков

• Украинский — свободно
• Русский — свободно
• Английский — выше среднего
• Польский — начинающий
• Немецкий — начинающий