Lila

Lila Pathon

Date of birв
01/01/1999

Region:
Kiev/ prefer working remotely

Ability to move to another country:
Yes ✔

Telephone number:
[открыть контакты](см. выше в блоке «контактная информация»),- Phone calls and telegram

E-mail:
[открыть контакты](см. выше в блоке «контактная информация»)

English speaking customer support/ account/ affiliate (mobile traffic)/ PPC/ CPA/ CPC/ sales/ e- commerce/ marketing manager

Key information
Вмххзврачпап

An experience in negotiation and selling of over 9 years. Knowledge of English (level C2, native). I used to live in America throughout my childhood years due to family circumstances.

Working experience

Sales manager in IT sphere/ Lead generator
IT
March 2021- September 2022
Augment.io (IT, development and UI)

Sales management;
Producing calls (cold calling and hot calling);
Managing analytics tables after producing calls;
Sending cold and hot emails and writing pitches for them;
Managing responded to the emails and analysing the market of IT as well as outsourcing in the IT field.

Sales/ Support manager
Telecommunications sphere/ IT
Nov 2020- March 2021
PeerlessBoilers (Heaters, boilers, etc.)

Customer support management;
Sales support management;
Regulating options inside the given responsive CRM by clients recall and if changes need to be done by the company rules;
Searching by the specific tags (order statuses) inside of the given CRM and applying needed changes.
Receiving calls. Producing calls;
Enabling chats and emails;
E- Commerce.

Customer support/ sales manager
August 2019 – Oct 2020
Tesco
Telecommunication Sphere

• Communication with customers and service providers by phone and e-mail;
• Receiving and processing invoices;
• Maintaining a supplier base;
• Checking and reconciling invoices and payments;
• Records management;
• Working with statements of profit and loss (P & Ls).

Customer support representative/ Logistics dep. manager
Sep 2018 - Jun 2019
Mega Aid
Telecommunication Sphere

• Negotiating with the drivers making sure that the medical equipment/ supplies and or medicine is being delivered approprietoy
• Making sure that the appropriate changes are made if the address/ name of the customer is indicated wrong in the CRM system
• Postponing the delivery if the customer can’t be at home at the needed time or re- routing it
• Resolving issues with already received items.
• Planning the PR promotion through brand ambassadors.
• Searching, selecting and negotiating with suitable brand managers.
• Plan and control PR promotion through sponsorship of various events.

SEO- specialist/ Mobile traffic affiliate manager (CPL/ CPA/ CPC/ CPP, etc.)/ E- Commerce
Jan 2018 - Aug 2018
Innovation Group
IT Sphere/ Mobile Traffic

Finding the most significant entrepreneurs in your niche. LinkedIn. Skype. Upwork. Selling traffic.
Cots per payment, cost per click, cost per download, cost per purchase, etc.
Build listings from reputable link building resources.
Familiar with programs such as: Authority Spy
BuzzStream, Check My Links, Citation Labs' Broken Link Finder, DIBZ, Domain Hunter Plus, Free Broken Link Checker,
GroupHigh, GuestPost Tracker, HARO, Inky Bee, JustReachOut, Linkbird, LinkMiner, Linkody, Linkstant, Marie Haynes' Disavow Blacklist, Muck Rack.
Regulating percentage in the traffic acqeintance in already existing deals with permanent partners.

Copywriter
Telecommunications Sphere
Sept 2017 - Aug 2018
Avonium
IT , software manufacturing

Copywriter- rewriter (It software manufacturing)
Writing quality articles for predetermined topics;
Managing the Company' s articles and Site;
Checking on problematic issues.

Account manager
Telecommunications Sphere
March 2015 - Sept 2017
CarID
IT , software manufacturing, car spare parts

Customer support management
Sales support management
Regulating options inside the given responsive CRM by clients recall and if changes need to be done by the company rules.
Searching by the specific tags (order statuses) inside of the given CRM and applying needed changes.
Receiving calls. Producing calls.
Enabling chats and emails.
E- Commerce.

Education


International Humanitarian Institute (IHI), Year of graduation - 2020
English and French languages, humanitarian

Languages


English- fluent (C2).
I can interview in this language.

Cover letter:
Odessa, Ukraine (65000- 65480)
E: [открыть контакты](см. выше в блоке «контактная информация»)
T:[открыть контакты](см. выше в блоке «контактная информация»)

Dear colleagues,

I have a wealth of experience picked up from my previous job occurrences. I have an overall 9 years of experience working in corporate companies and over 15 years of experience in negotiation and usage of English language.

In addition, it is important for me to use my English skills in work, as to my own pursuit of self- improvement.

I have an advanced level of English, level C1, an ability to follow the client's requirements, ability to find a common language with clients as an intermediary. I also have a knowledge of official letters and the specifics of communication with foreign employees, foreign representatives and foreign co-workers; formal vocabulary. I have the ability to express thoughts clearly so that it persuades the client.
I also have an ability to maintain documentation and communicate with foreign representatives of companies, holdings and other conglomerates as well as selling the most unsellable items and persuade people. Quick learning capacity.
I received a bachelor’ s degree specializing in Philology and foreign languages, German and English. In parallel I visit conferences and quality training and of course I watch different tutorials related to IT and website building as Quarantine gives no more opportunity but to develop oneself. Also, at the moment I’ m studying French, if it may come in handy. I like the whole management Sphere hence I am looking for a Full- time job. Therefore I like my job because it helps me to discover my full potential. You know you need to have that constant will for improvement, as well as a working capacity and concentration in this kind of job.
I am a very diligent and attentive subject. Your job vacancy suits me just perfectly because it assumes qualities related not only to the knowledge of English, but also to communicating with an intra- lingual circle of people and people in general, I am also able to adjust to people's opinions by reckoning with their perceptions, views and preferences.
As to evaluating my own progress and experience I think I'm at my best when I get to communicate with the foreigners, foreign representatives, foreign co- workers and foreign crew in general, bringing my contribution to it and to the company's headway.
A willingness for improvement and self- development is important for the account manager and any occupation in general, as well as quick learning and a working capacity. Your job vacancy suits me perfectly because it assumes responsibilities related not only to those of the above, but also cooperating with the e- mail correspondence. Previous employers liked how I put effort and always got done with my work in time. In my opinion, I'm at my best, when I get in touch with the foreign representatives, trading companies and other intermediary establishments. I am also a person that is always aiming for the company’ s headway.
I look forward to contacting you within the following few days to talk about the possibility of an Interview. If you have any questions before that, you can reach me via phone: [открыть контакты](см. выше в блоке «контактная информация») or via e- mail: [открыть контакты](см. выше в блоке «контактная информация»).
Thank you for your time and
consideration.
Sincerely, Lila Pathon