Ірина

Qualification
Experience of working in international logistic company based in Istanbul. Developed communicative/negotiation skills. Working experience in wholesale/retail and logistics applications. Big experience in procurement. While working I acquired communication skills with customers, purchasing goods with a view to subsequent implementation, market monitoring, working experience with documents. I consider that my personal qualities are purposefulness, responsibility, fast learning capability, stress steadiness, communication skills, ambition to work for the result.

Working experience:
03.2022 – now Ajwa Sultanahmet Hotel Concierge
(Member of Les Clefs D'Or)
-greeting guests
-manage guest comlpaints
-managing mail, luggage and deliveries
-arranging transportation and excursions upon visitor’s request
-provide information and recommendations on local features, attractions, shopping, restaurants,
dining, entertainment, night life, recreation
-arranging tours and activities
-making dinner/event reservations for guests
-arranging special services

09.2021 – 02.2022 Selenay Hotel Sale Manager
-overseeing daily business operation
-developing and implementing growth strategies
-training low-level manager and stuff
-improving revenue
-hiring employees
-researching and identifying growth opportunities

05.2021 – 09.2021
Silverway company Project Manager

11.2018 – 04.2021
Grand Marcello Hotel Front Desk Manager
- pricing for private clients and agencies
- reservation and availability control
-preparing bills and taking payments
-dealing with special requests from guests
-dealing with complaints or problems

05.2018 – 10.2018
Sentido Numa Bay hotel Reception
-dealing with bookings
-completing procedures when guests arrive and leave
-choosing rooms and handing out keys
-preparing bills and taking payments
-taking and passing on messages to guests
-dealing with special requests from guests (like booking theatre tickets or storing valuable items)
-answering questions
-dealing with complaints or problems
02.2016 – 02.2018
Oba Global Ltd. Sti
Specialist in logistics
-arrangement of international cargo traffic;
-cargo traffic procedure’s support;
-negotiation with partners, clients;

03.2010 – 10.2015
Sale agent of tourist services:
- selection and sale of tourist services;
-expansion of the customer base;
-documentary support of the client;
-market research and finding new partners for cooperation;
-information and the provision of additional services (insurance, airline tickets)

04.2008-03.2010
PE «Promtekhkrov» (company deals with self-service wholesale and wholesale of building materials)
Manager of supply and logistic department:
-wholesale procurement and maintenance of production warehouse and realization department;
-market monitoring;
-provision of documents in goods procurement;
-control and maintenance of goods location and storage;
-market research in order to find new partners for cooperation;

05.2007-03.2008
LLC «Slavutich brewery»
Specialist of customer service department:
-orders forming;
-providing storage warehouse with products;
-account and liability control of distributors;
-forming and processing goods shift in stocks;

06.2006-05.2007
PE „Promtekhkrov” (company deals with self-service wholesale and wholesale of building materials)
Manager of sale department

04.2001-06.2006
PE «Vidok» Babinskiy О.B.
Wholesale manager of multimedia products

02.2000-04.2001 р.
Seller-consultant of fiction (Trade house «Оrfej»).

10.1995-02.2000
Teacher of Russian language and literature, Ukraine

Education:

09.1993-06.1999 г. Master's degree. V.Vinnichenko Pedagogical Universtity
Kirovograd, Ukraine
Speciality «Russian language and literature, Ukrainian language and literature»

Knowledge:
Languages: Russian, Ukrainian – free, English – upper-intermediate, Turkish - intermediate
I started to studying French
Programs: MS Office software package, Dia , traditional communication applications (e-mail apps, skype, viber, etc), Ukrainian accountant’s software, advanced user.

Interests, hobbies:
Fiction, art history, theater, cinema, yoga practicing.