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ANASTASIIA
BABIICHUK
Organised, process-oriented with over 3 years of experience in
project management (e-commerce). Strong interpersonal and
organizational skills. Skilled in scope management, requirements
gathering, delivery coordination. Experienced in capacity planning.
Strong background in quality assurance (manual testing from user
POV), project documentation. Together with the team we laucned
CONTACT over 20 projects including the charity ones.

Ukraine, Lutsk WORK EXPERIENCE

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Opklopper 2023.05 - present
[открыть контакты](см. выше в блоке «контактная информация») Project manager
LinkedIn Experience in scope management, requirements gathering,
[открыть контакты](см. выше в блоке «контактная информация»)
babiichuk-a2b7321ba estimation, planning, backlog management.
Control of deadlines and delivery process; timesheet control in
task tracker.
Coordination of designer and dev teams.
LANGUAGES Capacity and priority planning.
Managing teams of 7 team members.
Ukrainian - native Preparation of weekly progress reports.
Preparation of project documentation and its handover to
English - C1 clients.
Japanese - B1 Quality control, basic manual project testing, setting tasks to
techincal team upon results.
Experience of task management tools such as ClickUp, Jira.
Project management using Scrum and Waterfall
methodologies.

Donuteller 2021.08 - 2023.02
Senior Support Specialist (Japanese language)

Responsible for following up on all inquiries via HelpDesk,
provided thorough support for customers via online chat, emails.
Researched and investigated issues to resolve service issues
and/or product problems.
Consistently executed processes to minimize errors.
Collected customers’ feedback and made process changes to
exceed customer satisfaction goals.
 Donuteller 2020.07 - 2021.07

Customer Support Representative (Japanese
language)

Answered customers’ emails and directly responded to
questions, provided guidance on services, inquiries and
considered complaints.
Proactively built recommendations for future improvements,
exercised judgment within defined procedures and practices to
determine appropriate action.
Assigned technical issues to relevant departments.
Provided translation of campaigns.
CONTACT

Ukraine, Lutsk EDUCATION
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Kyiv National Linguistic University 2019 - 2020
[открыть контакты](см. выше в блоке «контактная информация») Master degree
LinkedIn Japanese language and literature, English language and their
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babiichuk-a2b7321ba
teaching methods

COURSES
LANGUAGES
Strategic Applications of IT Project & Program Management

Ukrainian - native University of Washington

English - C1 Project Management Life Cycle

Japanese - B1 Rochester Institute of Technology