Ahmed

Adel Ahmed
Associate Telemarkting Acquisition
Contacting potential or existing customers to inform them about a product or service
using scripts. Answering questions about products or the company. Asking questions to
understand customer requirements and close sales.

Contact Experience
Phone 2022- 2023
[открыть контакты](см. выше в блоке «контактная информация»)
Abu Dhabi Commercial Bank- Dubai, UAE
Email
[открыть контакты](см. выше в блоке «контактная информация»)
associate – telemarketing Acquisition
• Contacting potential or existing customers to inform them about a product
http://[открыть контакты](см. выше в блоке «контактная информация»)
or service using scripts
ahmed-4790821b6 Answering questions about products or the company
Address Asking questions to understand customer requirements and close sales
sales
602 Al Ghadeer Towe, Dubai, Direct prospects to the field sales team when needed
United Arab Emirates Enter and update customer information in the database

Education
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation

2006 - 2010 2020 - 2022
Social Worke University Etisalat Service Holding - Ajman, UAE
Corporate Social Responsibility - CSR
Alexandria University
•Communicating with clients to understand their needs and explain product value.
2002 - 2005 Building relationships with clients based on trust and respect.
High school Collaborating with internal departments to facilitate client need fulfillment.
Collecting and analyzing data to learn more about consumer behavior.
Al Ramel High School Keeping accurate records pertaining to inventory and account notes.
Maintaining updated knowledge of company products and services.
Work Experience Resolving complaints and preventing additional issues by improving processes.
Identifying industry trends.
Customer Service Acting as a client advocate with a focus on improving the buyer experience.

Inbound & Outbound Calls 2019 - 2020
DU Telecommunications - Dubai, UAE
Excellent communication skills. Customer service & Telesale
Maintaining a positive, empathetic, and professional attitude toward customers at all
Creative thinking skills
times.
Responding promptly to customer inquiries.
Working knowledge of relevant computer
Communicating with customers through various channels.
software
Good sales ability Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
The ability to handle rejection and Processing orders, forms, applications, and requests.
stress in soliciting customers Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Language Managing a team of junior customer service representatives.

Reference
English HR Help Desk Chetan Chauhan
HR Help Desk, Etisalat HR Manager, DU Telecom
Arabic Phone: 800 662 392 Phone: [открыть контакты](см. выше в блоке «контактная информация»)
Email : [открыть контакты](см. выше в блоке «контактная информация») Email : [открыть контакты](см. выше в блоке «контактная информация»)