Єлізавета

Yelizaveta
Kulyk
Experience
Contact
10/2022 - 02/2023
Phone
[открыть контакты](см. выше в блоке «контактная информация») European Commission, DG HR A.5 - Data and Analytics
Brussels, Belgium
Email
[открыть контакты](см. выше в блоке «контактная информация»)
Blue Book Trainee
As a Blue Book Trainee I worked in the HR Data & Analysis - A5 Unit. The Unit
Address is supporting business clients with HR reporting and analytics, data insights and
Av. Van Volxem 140, 1190, advanced analytics. I was supporting the Outreach team in communication and
Forest, Brussels stakeholder engagement activities concerning HR data and reporting services.

Key Responsibilities:
Drafting/updating communication plans;
Creating and/or managing communities of users;
About Me Creating/updating resources used by clients, such as training materials,
online catalogues of available reports, etc.
I am motivated and detail-oriented Supporting other teams in the unit in interactions with clients by either
professional with experience understanding, collecting, analyzing user needs related to data & analytics
working in the HR department of using a user centric approach (inbound communication) or by disseminating
the European Commission as a information on behalf of the unit to users and clients (outbound
Blue Book Trainee, where I communication).
successfully developed and
executed a communication plan. Our clients include HR professionals working in DG HR, other DGs across the
European Commission, and EU institutions and agencies, with whom service
Also, experienced in customer level agreements are in place.
support as a Customer Support
Specialist in an IT company. 08/2021 - 09/2022
Possess strong communication,
B2B Soft INC., Kyiv, Ukraine
problem-solving, and
organizational skills, with a proven Customer Support and Merchant Services Specialist
ability to work both independently
and as part of a team. I joined a very dynamic team and became a trusted advisor to our clients,
with an opportunity to contribute to the overall quality of our product by
sharing feedback with the relevant stakeholders. I interacted with US
business owners, learned about the telecom industry and embark on an IT
Languages career path within the organization.

Ukrainian - Mother tongue Key Responsibilities:
• Help existing and prospective customers by providing timely and accurate
Russian - Mother tongue information about B2BSoft products;
• Identify, analyze, and troubleshoot technical issues and provide effective
English - C2 solutions;
 Education • Respond to support queries via phone, chat, and email;
• Help Customers with software and hardware configurations, billing, and
merchant services related requests;
09/2015 - 06/2019 • Provide clear and complete documentation and notes on all service
inquiries.
University name - Borys
Grinchenko Kyiv University 06/2020 - 04/2021

Type of qualification - Bachelor Sport land Fitness Center, Kyiv, Ukraine

Country - Ukraine
Administrator
Field of study - Humanities As Administrator was able to understand and experience what people want
and need when they look for the fitness program and trainer.
Specialization - History
Key responsibilities:
Major Subject - History • Codified office structures and processes to promote teamwork and
performance;
Marks or grade awarded in national
• Managed agendas and calendars, boosting productivity and improving
classification - 89,47
organizational initiatives;
Level in EQF classification - 7 • Improved information collection and record keeping accuracy by creating,
updating and managing customer communications;
• Screened and transferred incoming calls, took down messages and
07/2019 - 08/2019 transmitted information and documents to internal personnel as point of
contact for office.
Organisation providing education
and training - Erasmus + Program

Country - Georgia
Skills
Field of study - International
Relations / Politics / Development
; International politics / Geopolitics Personal
Decision Making
Major Subject - Migrations
Planning and organizational capacity
Well-Organized
Creativity
Teamwork
Hobbies Curious
Deadline-oriented
Communication and presentation skills
Dancing
Responds well under the pressure
Reading (non fiction books) Solution-oriented
Motivated and enthusiastic
Science Quick Learner

Sports (fitness) Expertise
Digital
Music (hip-hop, indie-pop- MS Processor (MS Word)
folk, pop, rock alternative) Translation Tools
Spreadsheet (MS Excel)
Presentations (MS PowerPoint)
Agenda (MS Outlook)
Canva
Lightroom
Social networks
Google