Emir
Call center operator
- Занятость:
- Полная занятость, неполная занятость.
- Возраст:
- 28 лет
- Город проживания:
- Днепр
- Готов работать:
- Удаленно
Контактная информация
Соискатель указал телефон , эл. почту и адрес.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9573322
Опыт работы
Call-center director
с 05.2022 по 03.2023
(10 месяцев)
Simply Contact, Dnipro (Telecommunications and networking)
• Responded to a high volume of customer inquiries via email, chat, and telephone.
• Provided prompt and accurate information regarding products, services, and order status.
• Managed customer complaints and worked towards satisfactory resolution.
• Utilized CRM software to document customer interactions and follow up on pending issues.
• Conducted data entry tasks and maintained records of customer interactions.
Call center manager
с 04.2020 по 03.2021
(11 месяцев)
Alpha call center, Dnipro (Telecommunications and networking)
• Answered inbound calls from customers and addressed their inquiries, concerns, and complaints in a professional and courteous manner.
• Assisted customers with product information, order placement, and troubleshooting technical issues.
• Maintained accurate and up-to-date customer records using CRM software.
• Achieved and consistently exceeded monthly sales targets by upselling and cross-selling products and services.
• Collaborated with team members and supervisors to resolve complex customer issues and escalate when necessary.
• Handled outbound calls for customer follow-ups, surveys, and sales campaigns.
Call-center agent
с 03.2019 по 01.2020
(10 месяцев)
Teleperformance, Remote (Telecommunications and networking)
receiving inbound calls and making outbound calls to customers and prospects.
Manager call center
с 01.2018 по 02.2019
(1 год 1 месяц)
SOCIETE EUROPEAN CALL CENTER, Tunis (Telecommunications and networking)
Marketing
Образование
Higher Institute of Advanced Business Studies of Sousse
Négociation relation client, Sousse
Высшее, с 2015 по 2018 (3 года)
• Analyze the commercial environment of the company (mass distribution, specialized distribution, distance selling, etc.)
• Understand consumer trends and consumer mobility and propose consistent distribution strategies (cross-channel, multi-channel, omni-channel).
• Have the ability to implement a commercial policy (negotiation and purchasing, private label strategies, commercial communication, etc.)
• Recommend a relational marketing approach (loyalty programs, direct marketing, CRM, Community management, etc.) on all channels (traditional points of sale, websites, social networks, etc.)
Знания и навыки
Знание языков
- Английский — свободно
- Русский — начинающий
- Украинский — начинающий
- Французский — свободно
- Арабский — свободно
- Немецкий — средний
Дополнительная информация
• Proficient in customer service techniques, including active listening, empathy, and conflict resolution.
• Skilled in using CRM software and other call center tools to track and manage customer interactions.
• Excellent verbal and written communication skills in both Ukrainian and English.
• Strong attention to detail and ability to multitask effectively in a fast-paced environment.
• Demonstrated ability to meet and exceed performance targets and deliver exceptional customer service.
Hobbies: Learning Languages , Blogging , Writing , Community Involvement , Sports , Traveling , Arts
Soft skills : Initiative , creativity , communication , problem - solving , organization , critical thinking , self - discipline , perseverance , adaptability , collaboration .
Hard skills : Public relations , text editor , lateral thinking , adobe photoshop , foreign languages , work ethic , research , focus , cultural sensitivity , memory
Другие резюме этого кандидата
Днепр
Высшее образование · Полная занятость, неполная занятость
- French teacher, FLE, 1 год 11 месяцев
Удаленно
Высшее образование · Полная занятость, неполная занятость
- Finance director, Cofib, 1 год 1 месяц
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