Olha

Personal data:
Name: Vusyk Olga Viktorivna
Date of birth: May 12, 1999 Place of residence: Khmelnytsky
Phone: [открыть контакты](см. выше в блоке «контактная информация») E-mail: [открыть контакты](см. выше в блоке «контактная информация»)
Experience:

Customer Support Representative from 05.2022 to 01.2023 (8 months)
Zone 3000 (for Namecheap),
Remote, (IT, Technical Support)
Duties:
To consult and assist users of the company's products in resolving various issues related
to web services. In the hosting department, for example, there are often questions regarding the
configuration of DNS records for a specific domain, verification of correct settings for proper
display in the browser, management and resolution of technical issues, dialogue with the client
that includes explanations of all important terminology, products or functions of a specific
product even for complete beginners, identification of the reasons why the client reached out,
and confirmation that their questions will be investigated and resolved as quickly as possible.

Sales manager (junior) from 11.2020 to 01.2021 (2 months)
QATestLab, Khmelnytsky (IT, B2B)
Duties:
Processing of databases by agreed segments (discussed in advance with POM and researched
by analysts), writing invitations and business letters by email. mail, as well as in private
LinkedIn messages. Holding rallies (Skype, Zoom, GoogleMeets) with the company, its
services and presentation of the needs of potential customers, with a follow-up action plan).
Communication with clients before, during and after the project, client base and stages of
communication in CRM. Here's something about having information about the company's
services, understanding the terms,slang and mentality of different IT niches. Required skills:
proficiency in English at B2 level and above, high level of psychological and communicative
skills, super-level of stress resistance,organization (at the level of company processes and own
tasks, the ability to competently determine priority of tasks, timely and high quality to perform
them. + Black humor and self-criticism all the way :)
Sales Manager (Junior) from 09.2020 to 10.2020 (1 month)
Online store of women's clothing "Lurex", Khmelnitsky (Sales)
Duties:
Search and attract customers. Implementation of wholesale and dropshipping (sometimes
individual)sales of the company's products. Customer base support and development.
Execution of the sales plan.Tracking of receivables. Full management of the client - from the
order (the help of a choice from range, number of units, sizes, etc.) before shipment from the
warehouse and receive feedback from further plans for cooperation. Negotiations and business
correspondence. Tracking fulfillment of contractual obligations by the customer and the
company. Reporting. The work is based on 1C. Communication with customers through the
company's website, Instagram, telegrams, Viber, and through (cold, warm, hot) calls.

Barista, sales consultant from 11.2019 to 09.2020 (10 months)
Black Honey Coffee House, Khmelnytskyi (Service industry) Duties:
Preparation of espresso and drinks based on it. Work at the checkout and in the trading hall.
Implementation Responsibilities for maintaining cleanliness in the hall of the cafe and on the
street. Communicating with guests as well namely the demonstration of knowledge about
coffee, tea, world coffee culture, innovations and trends in this field, active offer of products to
guests ("promotion" of coffee culture/educational, populist activities on the culture of selection,
purchase, preparation, consumption and preservation of coffee products and devices for their
preparation). Maintenance of bar equipment: coffee apparatus, two different grinders, blender
and devices for making coffee by hand (funnel, aeropress, kemex, kalita, cold brew station,
etc.). Adherence to and compliance with company standards. Creating a favorable positive
impression of the company and the mentality of the institution. Advice visitors in the range of
pastries, coffee beans, coffee makers and company’s merchandise (T-shirts, socks and eco-
bags). Key skills gained in the process: knowledge and skills of preparation of soft drinks,
espresso-based drinks, several varieties of alternatives; work with the cash program (Roster),
compilation of technological maps and forming a menu, the ability to resolve conflict
situations, as well as create an atmosphere for have a good time.
Packer from 09.2019 to 10.2019 (1 month)
Khmelnytsky City First Pharmacy LLC, Khmelnytsky (Medicine, Pharmacy) Duties:

Performing work on the packaging and dosing of drugs, medical devices, using necessary
equipment, means of mechanization, following the rules of their operation. Participated in
acceptance and distribution of goods between pharmacy segments and pharmacy network
branches in the city and area.

Barista, sales consultant from 09.2017 to 05.2019 (1 year 8 months)
Rondo Coffee House, Khmelnytskyi (Service industry) Duties:
Preparation of espresso and beverages based on it, milkshakes and lemonades, calculation of
desserts; maintaining order in the corner, care for the coffee maker and other work equipment
(blender, kettle); calculation and consultation of guests of the institution.

Education:
Khmelnytsky Music College named after V.I. Zaremba
Theory of music, Khmelnytsky
Junior bachelor, from 09.2015 to 06.2019 (3 years 9 months)
The specialty of music theorist provides a wide range of music and educational activities:
teaching music literature, solfeggio and general piano in children's music schools, schools-
studios and institutions of general aesthetic development. A specialist with such qualifications
can give concerts in philharmonics, opera houses, houses of culture, etc. It is not excluded and
conducts lectures on a wide range of topics for different age groups.

Music and professional: academically trained musician, theorist with unorthodox views and
interpretations of classical musical compositions in general. An excellent listener, analyst,
critic, teacher and speaker. I have "solid" experience in studying, researching the history of
world music, and also writing original works (text and music). At one time she tried herself in
the role director, librettist, make-up artist, decorator and actor in the process of creating their
own interpretations of world opera models such as Georges Bizet's Carmen, Semyon's
Zaporozhets za Dunayem Stepanovich Gulak-Artemovsky and "Eugene Onegin" by Peter
Ilyich Tchaikovsky. Also small will be able to become a collector of Ukrainian song folklore,
where for a short expedition to the city. Nemyriv, I managed to record and decipher about 35
authentic folk songs of various genres and eras. She has repeatedly participated in creative
international "gatherings" all over Ukraine, where I managed to adopt a lot of precious
experience of domestic and foreign colleagues. During the years of his studies he was lucky
enough to gain teaching experience with different children

age categories (from 5 to 16 years).

Handmade: professional traditional Ukrainian Petrykivka painting, graphics, abstraction,
psychedelics (pencil, ballpoint pen, liners, acrylic, oil), collage, installation, wall painting,
stucco and in a delicious combination of the above on any basis. I have skills in several types
of embroidery, knitting, tailoring. I like to work with natural materials: bark, wooden slices,
piggy banks, mushrooms, acorns, cones, shells and various rocks. I also have experience
working with metal, glass and leather. Sometimes I express my own creative view of the world
through the lens of a phone or camera. Free creative spirit doesn’t have any
limits to its expression.

Personal characteristics: moderately stubborn, purposeful, hardworking, eager to learn and
self-improvement, I get in touch easily, I know how to work both in a team and
independently, impossible to bring to conflict, diplomatic chameleon, empath, stress-resistant
ambivert and just charismatic bomb!