Мирослава

CONTACT INFORMATION
Email: [открыть контакты](см. выше в блоке «контактная информация»)
Telephone: [открыть контакты](см. выше в блоке «контактная информация»)
EDUCATION
Xi’an Jiaotong University (2017)
humanitarian, News and Communication, Master's degree
Kyiv Taras Shevchenko National University (2016)
linguistics, Chinese language and Literature and Translation, English language and Translation, Spanish language, Master's degree
Central China Normal University (2013)
Chinese language courses
EXPERIENCE
Role: Foreign conversation assistant in Spain
May 2022 – Currently
Department of Foreign Languages or Department of Bilingual Programs.
Responsibilities:
• Support teachers of the subject.
• Help reinforce, above all, the students' oral and communication skills.
• Share aspects of my culture.
• Participate in extracurricular activities: cultural, sports, study trips, school exchanges, etc.

Role: Customer Success Manager
September 2019 — until present
Ease Inc. - Process Performance Solutions
Responsibilities:
• Deliver web-based software training to new and existing customers both in English and Chinese languages, develop a training curriculum and processes both at the on-boarding phase and beyond, to ensure continuous product adoption and customer satisfaction.
• Provide insights to customers that ensure they get the most out of the platform through introducing the latest features and best practices in different audit types, such as LPA, 5S, EHS, Gemba Walk and many others.
• Represent the voice of the customer and facilitate problem-solving with the product teams to bring innovative ideas and customer requests that drive the product forward. Advocate for the customer’s needs cross-departmentally partnering with stakeholders (Sales, Support, Marketing, Product) to deliver on a seamless customer experience.
• Drive adoption, retention, and advocacy of EASE, understanding key metrics such as engagement and churn to contribute to Ease’s continued rapid growth.
• Actively take part in sales by conducting pilots.

Role: Customer Support Representative (Chinese)
July 2017 — September 2019
Nuovostep
Responsibilities:
• consulting clients if they have any problems using our product
• providing customer relations and support
• coordinating with Chinese freelance writers to assign them projects based on their skills and abilities
• interfacing between freelance writers and customers
• assisting with advertising and recruitment campaigns

Role: Applied linguist/Software Product Development (Chinese, English)
July 2016 — May 2017
Trident Software
Responsibilities:
• Developing machine translation system
• Translating English language as a source language to Chinese as a target language
• Analyzing morphological, syntactic and semantic, phrase and word constructions
Writing grammar rules and colloquial phrases
• Identifying feedback links for processing purposes

Role: Sales Associate and Photographer
June 2012 — August 2012
Kodak Photo，USA
Responsibilities:
• Encouraging customers to use our photography services
• Capturing important moments with well composed photos
• Engaging in the financial exchange when a buyer is prepared to make a purchase

Languages
◦ Ukrainian (native)
◦ Russian
◦ English (IELTS 7.5)
◦ Chinese (HSK 5)
◦ Spanish (B2)

Other skills
Driving License B; CRM expert user (Salesforce); Analytical skills; Negotiation skills; Translation skills; Multitasking