Vera
Customer support representative
- Возраст:
- 27 лет
- Город:
- Львов
Контактная информация
Соискатель указал телефон и эл. почту.
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Получить контакты этого кандидата можно на странице https://www.work.ua/resumes/9802407
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PROFESSIONAL SUMMARY
I am a driven individual with good interpersonal, technical and managerial skill. I have
the ability to make personal connections, engage individuals and proactively
collaborate with others to attain a collective goal while maintaining professionalism.
I am a focused individual with some level of experience within the telemarketing
industry. Over the period of 3 years, I have pursued a career in customer service
where I undertook role as a customer service agent, call center agent and a sales
representative, in which I applied myself in the most productive way.
SKILLS
Good communication skills (written, oral and listening)
Good customer relation
Active listening
Multitasking
Persuasion skills
Script/objection handling
Critical thinking
Emotional intelligence
Planning/organization
Reporting
Data management
Presentation
Use of relevant CRM and computer programs
Data management and analysis
WORK EXPERIENCE
INSURANCE SUPERMARKET
Outbound Sales Agent (MAY 2022- DEC 2023)
Handled pre-sales engagement over the phone
Called prospects that filled out a form
Updating clients on any changes made to the company policies
I pre-qualified leads
Identifying sales opportunities and engaging clients to come to a close
Rightfully dispositioned calls
Engaging conversation with clients that lead to sales
Worked hard to handle objection and minimize rejection through well thought
out strategies
Connecting with client to build rapport in order to ensure client’s satisfaction
Strategically following up on clients
Client data management (Data Entry, Investigation, Analysis etc.)
Familiarized myself with some CRM tools. The CRM tools used were Amazon
workspace, Slack, Zoom and Chase data.
EASTMAN DENTAL
Virtual Assistant (FEB 2021 – MAR 2022)
First point of contact of the company
Follow up on patients to set next visit
Calendar management and making travel arrangements
Handled a good number of calls and emails on a daily
Patient data management
Schedule appointment for patients
Preparing quotation for clients
Sharing feedback to the internal team to improve customer experience
Took client payment and updated billing information
Performed email marketing
Working closing with clients to secure properties that meets their needs
I made use of the following CRM TOOLS like Vici dials, Zoom, Excel And
Zendesk
Handled customer survey/took on research to improve customer satisfaction
Created marketing content for the company
Performed B2B sales and upselling
RENT TO OWN
Telesales Representative (Feb 2020 – Dec 2020)
Handled both inbound/outbound calls
Marketing/sales
Pre-qualification of leads to ensure compatibility
Matching clients to the best credit agent to resolve dispute
Follow up on clients
Setting appointments for credit repair agent
Performed hard selling and B2B sales
Client data investigation
Ensuring I reached my weekly quota
Adequately engaging clients and communicating value proposition
SUMMARY
With a strong desire to execute task and my previous experience in customer
service/telemarketing, I am confident I will proficiently carry out any customer-
oriented role and I am open to learning and growing within the organization.
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