Vera

VERA IGBAJI
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
I am a driven individual with good interpersonal, technical and managerial skill. I have
the ability to make personal connections, engage individuals and proactively
collaborate with others to attain a collective goal while maintaining professionalism.
I am a focused individual with some level of experience within the telemarketing
industry. Over the period of 3 years, I have pursued a career in customer service
where I undertook role as a customer service agent, call center agent and a sales
representative, in which I applied myself in the most productive way.

SKILLS
 Good communication skills (written, oral and listening)
 Good customer relation
 Active listening
 Multitasking
 Persuasion skills
 Script/objection handling
 Critical thinking
 Emotional intelligence
 Planning/organization
 Reporting
 Data management
 Presentation
 Use of relevant CRM and computer programs
 Data management and analysis
WORK EXPERIENCE

INSURANCE SUPERMARKET
Outbound Sales Agent (MAY 2022- DEC 2023)

 Handled pre-sales engagement over the phone
 Called prospects that filled out a form
 Updating clients on any changes made to the company policies
 I pre-qualified leads
 Identifying sales opportunities and engaging clients to come to a close
 Rightfully dispositioned calls
 Engaging conversation with clients that lead to sales
 Worked hard to handle objection and minimize rejection through well thought
out strategies
 Connecting with client to build rapport in order to ensure client’s satisfaction
 Strategically following up on clients
 Client data management (Data Entry, Investigation, Analysis etc.)
 Familiarized myself with some CRM tools. The CRM tools used were Amazon
workspace, Slack, Zoom and Chase data.

EASTMAN DENTAL
Virtual Assistant (FEB 2021 – MAR 2022)

 First point of contact of the company
 Follow up on patients to set next visit
 Calendar management and making travel arrangements
 Handled a good number of calls and emails on a daily
 Patient data management
 Schedule appointment for patients
 Preparing quotation for clients
 Sharing feedback to the internal team to improve customer experience
 Took client payment and updated billing information
 Performed email marketing
  Working closing with clients to secure properties that meets their needs
 I made use of the following CRM TOOLS like Vici dials, Zoom, Excel And
Zendesk
 Handled customer survey/took on research to improve customer satisfaction
 Created marketing content for the company
 Performed B2B sales and upselling

RENT TO OWN
Telesales Representative (Feb 2020 – Dec 2020)

 Handled both inbound/outbound calls
 Marketing/sales
 Pre-qualification of leads to ensure compatibility
 Matching clients to the best credit agent to resolve dispute
 Follow up on clients
 Setting appointments for credit repair agent
 Performed hard selling and B2B sales
 Client data investigation
 Ensuring I reached my weekly quota
 Adequately engaging clients and communicating value proposition

SUMMARY
With a strong desire to execute task and my previous experience in customer
service/telemarketing, I am confident I will proficiently carry out any customer-
oriented role and I am open to learning and growing within the organization.