Контактна інформація

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Досвід роботи

Legal assistant

з 05.2024 по 12.2025 (1 рік 8 місяців)
Safety System, Remote (Transportation and logistics)

 Identify and contact attorneys across various states and counties to ensure availability and suitability
for client needs. Maintain a database of legal contacts and their specializations.
 Perform accurate and timely data entry to update client files, attorney details, and court dates. Ensure
all information is current and easily accessible.
 Track and manage clients’ court dates, coordinating these with the available attorneys. Ensure all
parties are informed of upcoming appointments and any changes to the schedule.
 Serve as the communication link between clients, attorneys, and internal teams. Relay important
information and ensure all parties are aligned on case details and schedules.
 Assist in preparing and filing necessary legal documents as required. Ensure compliance with legal
standards and deadlines.
 Generate reports on attorney availability, client cases, and court dates. Monitor compliance with legal
and operational standards.
 Address and resolve any scheduling conflicts or issues that arise, ensuring minimal disruption to legal
processes and client satisfaction.

Customer service representative

з 12.2023 по 04.2024 (5 місяців)
Intetics, Remote (IT)

 Increased data accuracy by 20% through meticulous research and validation processes, ensuring reliable
and up-to-date information in CRM systems.
 Enhanced team collaboration and productivity by 15% through effective use of Slack, Zoom, and Ooma
for real-time updates and coordination.
 Successfully processed and updated 30% more data entries compared to team average by leveraging
advanced features of Stoovo and Google Sheets for efficient data management.
 Identified and recorded accurate contact details for apartment complexes and Airbnbs, including names,
management companies, and emails.
 Used Stoovo to locate car parks and entry points for the complexes, updating all findings on the platform
and Google Sheets.
 Coordinated with front desk secretaries to obtain detailed directions for easy access to specified
locations.

Sales agent

з 05.2022 по 12.2023 (1 рік 8 місяців)
Insurance Supermarket, Remote (Finance, banking, and insurance)

 Handled 200-250 cold calls, ensuring a seamless customer experience.
 Updated CRM and managed client information, acting as a gatekeeper for operations.
 Conducted market research and data analysis to improve customer engagement.
 Updating client’s information and managing client’s record.
 Worked closely with mid-level managers and provided administrative support
 Scheduling appointment and calendar management
 Updating CRM, docs and worksheet to stay current on leads and follow up accordingly
 Reporting achievements and sharing feedback to improve customer experience
 Letter processing and email marketing
 Analyzing data
 Performed data entry for various standard forms and reports
 Keeping records of transactions, customer interaction, comments and communicating with the internal
team
 Collaborating with team members to attain a collective goal

Customer service representative

з 02.2021 по 03.2022 (1 рік 2 місяці)
Foster medical clinic, Remote (Medicine, pharmacy)

 Streamlined appointment scheduling with proactive follow-ups, increasing efficiency by 25% and
reducing patient no-shows by 15%, enhancing overall clinic productivity.
 Boosted customer satisfaction scores by 20% through implementing feedback-driven service
improvements, ensuring a higher quality of patient care.
 Generated a 30% increase in sales leads via targeted email marketing campaigns, driving significant
business growth.
 Managed inquiries and communications effectively as the primary contact, ensuring timely and accurate
assistance.
 Maintained accurate and confidential patient data, adhering to regulatory guidelines and ensuring data
integrity.

Освіта

University of Calabar, Calabar

Business Administration, Kyiv
Вища, з 2016 по 2020 (4 роки)

Додаткова освіта та сертифікати

Немає додаткової освіти та сертифікатів.

Знання і навички

• Data management
• Effective communication
• Stress resistance
• Space management
• Understandability
• Microsoft Copilot
• MS Excel
• MS Office
• Active listening
• Emotional intelligence
• Hardworking

Знання мов

Англійська — вільно

Рекомендації

• Irina Baluta

  Irina Baluta

  Supervisor, Legal Safety System

  Контактні дані приховані

• Gabriel Fayose

  Gabriel Fayose

  Team leader, Insurance Supermarket

  Контактні дані приховані