Vera

VERA IGBAJI
CUSTOMER SERVICE REPRESENTATIVE
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)


Professional Profile
Dedicated Customer Service Representative with over 6 years of experience in enhancing customer \
‘satisfaction and driving sales. Proven track record in data accuracy, efficiency improvement, and sales conversion. Proficient in CRM software, technical troubleshooting, and effective communication. Adept at problem-solving and conflict resolution, with strong organizational skills and a commitment to excellence. Experienced in utilizing various tools and technologies to optimize performance and achieve targets.
Skill
Proficiency in CRM software | Data analysis | Technical troubleshooting | Product knowledge | Computer literacy | Knowledge of sales techniques | Financial literacy | Reporting and documentation skills | Excellent communication | Empathy | Active listening | Conflict resolution | Problem-solving | Patience | Adaptability | Emotional intelligence Teamwork | Time management
Tools: HubSpot CRM| Microsoft Teams | Microsoft Office Suit | Remote Desktop Connection | Outlook | Gmail | Zendesk Support | Leadfeeder | Obs recording software | Stoovo | Google Sheets| Practice panther| Trello|

Career Highlight
• Increased sales conversions by building strong relationships with clients and providing excellent customer service.
• Improved workflow efficiency by streamlining processes and staying organized.
• Consistently met and exceeded performance targets through effective communication and follow-up
• Helped improve conversion rates by identifying customer needs and recommending suitable solutions.
• Recognized for strong attention to detail, productivity, and commitment to achieving goals.
Professional Experience

Safety System Group May 2024 – May 2026
Legal Department Assistant
• Identify and contact attorneys across various states and counties to ensure availability and suitability for client needs. Maintain a database of legal contacts and their specializations.
• Perform accurate and timely data entry to update client files, attorney details, and court dates. Ensure all information is current and easily accessible.
• Track and manage clients, court dates, coordinating these with the available attorneys. Ensure all parties are informed of upcoming appointments and any changes to the schedule.
• Serve as the communication link between clients, attorneys, and internal teams. Relay important information and ensure all parties are aligned on case details and schedules.
• Assist in preparing and filing necessary legal documents as required. Ensure compliance with legal standards and deadlines.
• Generate reports on attorney availability, client cases, and court dates. Monitor compliance with legal and operational standards.
• Address and resolve any scheduling conflicts or issues that arise, ensuring minimal disruption to legal processes and client satisfaction.

Intetics
Customer Service Representative (Data Entry Clerk) Dec 2023 – April 2024
• Researched and verified information to ensure accurate data entry and record updates.
• Maintained and updated CRM databases with current contact and location information.
• Identified and recorded accurate contact details for apartment complexes and Airbnb, including names, management companies, and emails.
• Used Stoovo and Google Sheets to track, organize, and manage data efficiently.
• Located parking areas and property entry points and documented findings accurately.
• Communicated with front desk staff and property personnel to gather required information.
• Collaborated with team members using Slack, Zoom, and other communication tools.
• Performed data validation and quality checks to maintain accuracy and consistency.
• Provided administrative and customer support as needed.
• Met productivity and accuracy targets in a fast-paced remote work environment.

Insurance Supermarket
Appointment Setter May. 2022 – Dec 2023
• Handled 200-250 cold calls, ensuring a seamless customer experience.
• Updated CRM and managed client information, acting as a gatekeeper for operations.
• Conducted market research and data analysis to improve customer engagement.
• Updating client’s information and managing client’s record.
• Worked closely with mid-level managers and provided administrative support
• Scheduling appointment and calendar management
• Updating CRM, docs and worksheet to stay current on leads and follow up accordingly
• Reporting achievements and sharing feedback to improve customer experience
• Letter processing and email marketing
• Analyzing data
• Performed data entry for various standard forms and reports
• Keeping records of transactions, customer interaction, comments and communicating with the internal team
• Collaborating with team members to attain a collective goal
• Handled 100-150 inbound calls daily

Foster Medical Clinic

Virtual Assistant Feb. 2021 – March. 2022
• Scheduled patient appointments and sent reminders to reduce missed visits.
• Answered phone calls, emails, and patient inquiries in a professional manner.
• Supported email marketing and outreach campaigns.
• Managed patient records and maintained accurate confidential information.
• Assisted with administrative tasks, data entry, and document management.
• Coordinated communication between patients and healthcare providers.
• Conducted follow-up calls to confirm appointments and address patient concerns.
• Provided excellent customer service and resolved patient issues promptly.

Rent To Own

Telesales Representative Feb. 2020 – Dec. 2020
• Executed outbound calls to clients, converting inquiries into sales.
• Built rapport with leads through effective communication and value-building strategies.
• Diligently updated CRM and documentation to track lead progression and sales efforts.
• Outbound calls to clients who filled out an inquiring form
• Initiating contact with warm/cold leads to build value and drive sales
• Transferring qualified clients to credit repair Consultants
• Pre-qualification of leads
• Converting inquiring leads to actual clients by 60%
• Engaging adequately and value building
• Building engagement with clients and providing them with great customer experience
• Diligently updating CRM, docs, worksheet to stay current on leads and follow up as
necessary
• Ensuring I reach my weekly quota by implementing well thought out sales strategies
• Made use of the following communication programs/CRM tools like; salesforce, excel,
flock, zoom, gmail, etc)

Education

University Of Calabar, Calabar
Bachelor’s degree in Zoology and Environmental Biology