Олег

Operations | Customer Support Manager
As a highly experienced and results-oriented Customer Support Manager, I
bring a wealth of expertise in managing complex operations and driving
people growth. With exceptional management skills, I have successfully
led large teams to achieve their goals and exceed expectations. From
optimizing processes to improving customer satisfaction, I am dedicated to
delivering results that make a meaningful impact.

Oleh Sandyha

Phone:
[открыть контакты](см. выше в блоке «контактная информация») Experience

E-Mail: 12/2022 to 03/2023
[открыть контакты](см. выше в блоке «контактная информация») (4 months)
Senior Operations Manager - Nextiva
Linkedin: Duties described in previous role and the following:
[открыть контакты](см. выше в блоке «контактная информация») • Collaborate with other members of the executive team to
develop and execute business plans that drive growth and
profitability.
Skill Highlights • Develop and manage customer service budgets, ensuring
that resources are allocated effectively and efficiently.
• Build and manage a high-performing customer service
• Strong decision maker
team, providing leadership, coaching, and mentorship to
• People Management
team members.
• Leadership • Establish performance goals and metrics for the customer
• Communication service function and ensure that they are met and
• Strategic Thinking exceeded.

Languages 01/2021 to 01/2023
(2 years 1 month)
English – B2
Ukrainian – Native Technical Support Operation Manager - Nextiva
• Maintain constant communication with management,
staff, and channel partners to ensure proper operations of
the organization.
• Develop, implement, and maintain organizational
processes and procedures to enhance and sustain the
organization’s internal capacity.
• Lead, motivate, and support a large team within a time-
sensitive and demanding environment, including setup
and implementation of career development plans for all
direct reports and problem resolution.
• Manage timely data collection to update operations
metrics to achieve productivity targets, eliminate errors,
and deliver excellent customer service.
Experience
12/2017 to 01/2021
(2 years 1 month)
Technical Support Team Lead - Nextiva
• Review KPIs, supporting metrics, and daily reports to
effectively coach and manage the team.
• Provide training and performance management to team.
• Be available to assist their team as needed with case
escalations, customer escalations, and process/ workflow
guidance.
• Regularly evaluate customer interactions to identify
coaching opportunities and provide feedback to
associates. This includes conducting weekly, formal
coaching evaluations for each person assigned to the
team lead

*More experience info can be found on my LinkedIn page

Education
2010 - 2015
European Business University
Business economy.