Наталія

NATALIYA GAIEVA

I have extensive experience in sales, including in international companies.
I have good planning, communication and strategic decision-making skills. I am
looking for interesting projects and opportunities for growth and development.

ЕXPERIENCE

PERSONAL DATA:
[открыть контакты](см. выше в блоке «контактная информация») Manager of tourism Aug. 2024 – till now
[открыть контакты](см. выше в блоке «контактная информация») Btravel company
Kyivska Street, 108,
Vyshneve city, Kyiv region, - communicated and assisted agents with reservations;
08132 - support of applications;
Birthday: 20.08.1989
- hotel reservations;
INTERESTS: - worked with suppliers such as Expedia, W2M, Hotelbeds, Webbeds ect.;
Travelling
Sport - сalculated the prices of offers;
Reading books - worked with refunds;
Swimming
- solved problems and handled customer complains.
LANGUAGES:
English: upper-intermediate;
Turkish: basic;
Ukrainian: fluent; Guest relation officer Nov. 2023 – Aug. 2024
Russian: fluent
Nubian Island Hotel, Sharm El Sheikh
PERSONAL QUALITIES: - reviewed arrival lists to welcome guests;
Active life position,
communicative, responsible - handled guests complaints;
- followed up VIP amenities delivery (to be in the room and condition);
- checked birthday;
- room change;
- made daily report (guests feedback report, healthy report, c/call report);
- provided hotel orientations for agencie;
- checked website, booking.com, TripAdvisor, Expedia, Tophotels, HolidayCheck,
new reviews.

Convention Sales Coordinator Apr. - July 2023
InterContinental Kyiv Hotel
- hеld meetings with company representatives;
- сalculated the prices of offers;
- coordinated all the details with the clients;
- signed contracts;
- organized the events, controlled and verified them;
- operated on the Opera system.
Sales manager July 2021 - Apr. 2023
LLC Edelburg Development, Kyiv
- consulted clients and provided all information about the project;
- selected apartments at the request of clients;
- prepared and signed contracts.

Senior reservation manager Dec. 2018 - Oct. 2020
Hotel: Park Inn by Radisson Kyiv Troyitska, Kyiv
- collected information from partners and provided all conditions;
- documented all the work required to achieve the customer's goals;
- made reports;
- operated on the Opera system;
- attended trainings.

Sales manager Aug. 2015 - Dec. 2018
Tour agency «Silpo Voyage-Anex Tour», Kyiv
- selected tours (clarifiеd of client's priorities, desires and capabilities, offered the
best price-quality options);
- booked tours and air tickets;
- arranged insurances;
- attended info tours to Egypt, Turkey.

Sales manager Mar.- Aug. 2015
Tour operator «Аnga Travel», Kyiv
- advised clients;
- offered options at the request of the customer;
- booked tours;
- worked with the сompany site;
- managed social networks.

Administration secretary in «Сoral travel» Nov. 2011 - Oct. 2014
Tour operator «Сoral travel», Kyiv
- followed the instruction of the manager;
- registered incoming and outcoming documents;
- organіzed transfers;
- booked apartments and hotels;
- participated in tourism exhibitions.

Secretary (reception) Aug. 2012 – Nov. 2011
Tour operator «Сoral travel», Kyiv
- met guests;
- answered phone calls and distributed them;
- received and sent mails (registered incoming and outgoing ones);
- participated in tourism exhibition.
Tour guide May - Oct. 2010, Apr - Oct. 2009
Tour operator «Оdeon Tours», Turkey (Kemer)
- accompanied tourists during the excursions, provided them with all the
necessary information;
- accompanied tourists during arrivals and departures.

EDUCATION AND QUALIFICATION

Institute of tourism, Kуiv 2006-2011
Specialist is equated to a master’s degree
Speciality «Organization management»

Additional Education:
- English course in "Runov school";
- Turkish language courses in training centre "Madrasa";
- courses «Accompanying guide / administrator of tourist groups», the business
school of practical experience "Anga School".