NetFix
Вакансія від 17.02.2017

Support Team Lead

Компанія:
NetFix   
Місто:
Київ
Вид зайнятості:
повна зайнятість
Вимоги:
Досвід роботи від 2 років, вища освіта

Опис вакансії

A fast growing international company is looking for candidates on position of Support Team Lead to join our young and friendly team.

Requirements:

  • Ability to train individuals and teams on regular basis
  • Experience in working with hot leads, knowledge of basic conversion techniques
  • Proactive troubleshooting, listening and critical problem solving skills
  • Ability to maintain regular and punctual attendance
  • Ability to work in a fast-paced, multi-task team environment
  • Ability to accept and evolve with changes in policies and procedures
  • Excellent English level (both spoken and written)

Main responsibilities:

  • Manage daily department operations within the team to achieve the company mission, department and team goals
  • Manage team members and their tasks in order to assist clients in a timely manner by the most knowledgeable staff with efficient solutions to customer inquiries
  • Provide feedback and support to each team member in regards to his/her performance
  • Resolve team member issues, conflicts or queries to build a high quality operations team
  • Resolve disciplinary and performance problems of team members according to the policy
  • Assist manager with analysis, upgrade, development and integration of department business processes, staffing and scheduling, motivation and recognition programs
  • Share continuous responsibility for decision making and managing a team within the policies, procedures to meet the goals
  • Perform other duties and responsibilities, as assigned

We offer:

  • Official employment
  • Competitive salary
  • Long-term employment with 24 days paid vacation and other social benefits
  • Several schedule variants that will change over time (morning, day and night shifts)
  • Dynamic and young team
  • Regular corporate events
  • Paid lunches
  • Сomfortable office with all the necessary facilities located downtown
Надіслати резюме

Схожі вакансії

Усі схожі вакансії


Сподобалась вакансія?

Щодня ми можемо надсилати вам схожі вакансії на ел. пошту