Job from October 17, 2019

Customer support representative

IT; 10-50 employees
Work location:
вулиця Шота Руставелі, 27А; 1.4 km from center
Employment type:
full-time, students welcome

Job description

DexDigital is a product company engaged in the creation and promotion of content on Western markets. We are a full-cycle company — we cover the whole process from writing content and working with clients to development, administration and marketing.

We are looking for Customer Support Representative who attach importance to self-realization, self-development, result-orientation and learning, value a sense of significance in the team.

Your mission: to built up a relationship of trust with our English-speaking clients and provide them with superb customer service (we don’t have cold calling).

What we expect from you:

  • spoken and written English level no lower than Upper-Intermediate;
  • desire to build a career as Customer Support Representative;
  • you know how to prioritize and effectively multitask;
  • you areready to take responsibility for your decisions and the decisions of your team;
  • you know how to work under pressure and make sensible decisions;
  • you know how to get along with anyone and resolve conflicts with minimal losses;
  • you can provide turnkey solutions and find the best way out in case of force majeure.

Will be a plus:

  • work experience as customer support.

Here are your tasks for the first six months:

  • integrating yourself within the company;
  • implement the plan of the quality of customer support 85%+;
  • build technical expertise in our CRM.

What else you should know:

  • education is an important part of the workflow and the culture of our company;
  • we are result-oriented — each team member has KPIs and +30% bonus is applied upon their fulfillment;
  • we provide an opportunity to realize your potential and implement your ideas;
  • we have a corporate library and speakings clubs;
  • the schedule is flexible — we mix 3 shifts (7:00 — 15:00; 15:00 — 23:00; 23:00 — 7:00), 2 night shifts per week are required;
  • the company provides a reimburse for a taxi to morning and from night shift and pays for 12 days of sick leave per year;
  • we like to have board games together and spend active weekends;
  • unlimited coffee/tea, snacks and fruits, pizza day;
  • our office is located in 5 minutes walk from Palats Sporty or Ploscha Lva Tolstogo metro stations.

If you want to build a career in an ambitious company and become a manager in the future — send us your CV to our email or Telegram @MariaDexDigital and we will discuss the details :)

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