Data Entry Operator (CRM, Inside Sales)

Requirements:

• Basic computer skills (Microsoft Excel, Outlook, etc.)
• Good attention to detail and organizational skills
• Willingness to learn and take on new tasks
• Reliable and punctual

Working Conditions:

• Office-based environment
• Monday-Friday schedule 8 AM-5PM Chicago time
• Collaborative and supportive team culture
• Opportunities for growth and development

Primary Responsibilities

• * Maintain accurate customer information within CRM systems, ensuring all contact details, communication logs, and account statuses are up to date.
• * Support the sales team by scheduling meetings and coordinating follow-ups.
• * Monitor and manage shared mailboxes, handling all incoming inquiries received via email and telephone.
• * Serve as the first point of contact for general customer communication, routing shipment-related or operational inquiries directly to the operations team.
• * Collect and verify basic customer information needed by the sales team, such as company profiles, service requirements, and initial shipment details.
• * Coordinate with internal departments, including Operations and Accounting, to ensure requests, questions, and updates are properly relayed.
• * Manage day-to-day administrative tasks that keep the sales function organized, efficient, and aligned with operational requirements.

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