Chizobam

NNOJE CHIZOBAM MABEL
Customer Service - English

[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Road 4 Diamond Estate LASU Road, Lagos

PROFESSIONAL SUMMARY
A versatile, passionate and responsible customer service agent with grounded experience in maximizing
institutional growth and sustainability through skilled establishment and maintenance of customer relationships.
Adepth in receiving and assessing customer needs through an excellent knowledge of the English Language, as
well as providing appropriate response for the benefit of both the customers and the establishment.

EDUCATION
❖ Bachelor of Medicine, Bachelor of Sugery: September 2020
Chukwuemeka Odumegwu Ojukwu University, Anambra State.

❖ West African Secondary School Certificate: October 2012
Federal Government College Enugu.

WORK EXPERIENCE

Customer Support Representative
Butter Craft Cakes, Lagos Nigeria | June 2023 - present
● Engaging with clients with an excellent usage of the English Language, through various channels,
including phone calls, and emails, to identify their needs and provide solutions
● Implementing and streamlining support processes to enhance efficiency and customer satisfaction.
● Collaborating with the product development team through communicating customer
feedbacks for the improvement of our confectioneries and services

Assistant Manager
Emily's Empire | September 2022 - June 2023
● Managing hair supplies, maintaining inventory and placing orders as needed
● Attending to the needs of customers and preferring solutions
● Maintaining efficient functioning of the establishment and supervising staff duties
● Establishing a functional delivery system to attain optimal customer satisfaction
 Junior Data Analyst (virtual)
Movie Nuggets | August 2022 (contract)
● Analyzed datasets from Netflix movies released from 2020 to present
● Cleaned datasets to obtain the desired quality for analysis
● Provided key points and generated insights from datasets using Pandas
● Presented insights in an understandable visual format using Seaborn and the English
Language

Customer Care Representative
Genno Farms | 2018 - 2022
● Handling customers' complaints
● Addressed customers inquiries in timely fashion
● Accurately document customers interaction
● Fulfilling customers request
● Asking for customers feedback regarding our products and services
● Providing introductory information to new customers
● Collecting and analyzing customers feedback

CERTIFICATES
● NYSC discharge certificate
● University Degree Certificate
● WAEC Certificate

CERTIFICATIONS
● Marketing Management (in-view)
● Frontend Web Development
● Python for Data science - IBM

SOFTWARE
● Microsoft Office Tools
● HTML/CSS/JavaScript/Reactjs
● Python
● PowerBi
● SQL

SOFT SKILLS
● Analytical skills
● English Language - above average
● Time management
● Team Player
● Detail Oriented
● Excellent Written and Verbal Communication Skills
● Multitasking
● Confidentiality
● Organization
● Customer Service