Contact information

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Work experience

Technical support advisor

from 11.2021 to 06.2022 (7 months)
Concentrix Bulgaria, Other countries (technology corporation which produces computer software, consumer electronics, personal computers, and related services)

Content moderator

from 09.2020 to 08.2021 (11 months)
ALORICA Bulgaria, Other countries (Content moderation)

Reviewing content on one of the biggest social media platforms. Had to make a decision based on company rules and policies in regards the content only from 15 second video/audio material. Keen eye for details. Russian language.

Customer care representative

from 09.2019 to 09.2020 (1 year)
Sitel Bulgaria, Other countries (Technical support)

Technical support in regards of Philips products. Philips online shop support. Cancelling orders, checking order details and shipment by costumers request. Latvian and Russian languages.

Transaction Holds specialist

from 03.2018 to 09.2019 (1 year 6 months)
Sitel Bulgaria, Other countries (Money transfer)

T2 support level. Conducting interviews with customers to comply with companies policies. Releasing/ refunding transactions. English and Russian languages.

Costumer care representative

from 10.2017 to 03.2018 (5 months)
Sitel Bulgaria, Other countries (Money transfer)

T1 support level. Answering all the customer questions about the “Monegram” product and procedures. Answer costumer inquiries in regards existing transactions, transferring customers to appropriate departments. English and Russian languages

Education

ISMA

Restaurant business management, Riga
Specialized secondary, from 2016 to 2017 (1 year)

Knowledge and skills

Language proficiencies

• Latvian — fluent
• Russian — above average
• English — advanced