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Olena Blyznyuk
Bowling Green, KY 42103 * (603) 688 1889 * [open contact info](look above in the "contact info" section)

PROFILE

Experienced Customer Service Specialist in fast-paced multilingual environments (English, Ukrainian). Understands
the value of professionally providing positive experiences to guests in a timely manner while multi-tasking.

SUMMARY OF SKILLS
• Attention to Detail • Positive Attitude
• Active Listening Skills • Multilingual Customer Support • Time
• Improving Customer Experience Management
• Independent, Self-Motivated, Determined • Interpersonal Skill

PROFESSIONAL EXPERIENCE

Remote Social Worker (Customer Service)| Front Desk Helpers-USA
Aug 2017 – February 2023
• Managing elderly customer home care needs over the phone/e-mail.
• Maintain company and client confidentiality.
• Positively and respectfully communicate with customers.
• Work collaboratively across departments for efficient and comprehensive customer service.

Customer Service Coordinator| Dusit Thani Hotel Abu Dhabi, UAE
Jun 2015 – Sept 2015
• Handled and resolved customer complaints/inquiries via mail or phone in a timely and accurate manner. •
Maintained compliance with policies and procedures.
• Offered excellent customer service.
• Upheld the positive image, brand, and reputation of the organization.

Guest Relation Officer| Iru Fushi Resort, Maldives Islands
Dec 2013 – Feb 2014
• Reviewed arrival lists to welcome guests in a friendly and professional manner.
• Addressed complaints to ensure 100% guests’ satisfaction.
• Organize and prepared welcome folders with collateral (e.g., room service menus, area descriptions) •
Provided information about amenities, areas and venues and promoted services.

Guest Relation Officer / Bilingual Customer Service Representative | Island Hideaway, Maldives Islands
Sept 2011 – Jan 2012
• Welcoming guests in a friendly and professional manner
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services

EDUCATION

High School-Bila, Tserkva,Ukraine CERTIFICATES/TECHNOLOG
High School Diploma Y SKILLS:
On the Job Skill Training Certificate, Radisson Blu Hotel, Northern Africa
Dusit Signature Service Training Certificate, UAE
Slack, Bitrix, Microsoft (Word, Excel) Elastix, Google docs, Red Cross CPR/AED/First Aid Certification