Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/20867053/

Work experience

Sales and retantion manager english/ french/arabic

from 01.2019 to 08.2026 (7 years 8 months)
Excentral international, Київ (Фінанси, банки, страхування)

* Develop and implement sales strategies to acquire new clients and achieve monthly revenue targets.
* Build and maintain strong relationships with clients to enhance customer satisfaction and long-term retention.
* Manage the full client lifecycle, from lead generation and account opening to client onboarding and ongoing account management.
* Identify clients’ needs and promote suitable trading products and services in accordance with company policies.
* Monitor client activity and identify opportunities to improve engagement, retention, and client lifetime value (LTV).
* Proactively contact inactive or at-risk clients to understand their concerns and implement appropriate retention strategies.
* Handle client objections, resolve issues, and provide professional support to maintain long-term business relationships.
* Identify cross-selling and upselling opportunities to increase revenue and expand the client portfolio.
* Monitor sales and retention KPIs, including conversion rates, client acquisition, retention rates, and revenue performance.
* Maintain accurate client records and sales activities in CRM systems.
* Collaborate with sales, customer support, and compliance teams to ensure a seamless client experience.
* Ensure all sales and retention activities comply with internal policies and applicable financial regulations.

Education

Master degree economy

Management and Economics, Algeria
Higher, from 2012 to 2015 (3 years)

Additional education and certificates

Financial advisor

2019/01

Knowledge and skills

• Самомотивація
• Комунікабельність
• Ведення CRM
• Продаж B2B
• Здатність до навчання
• Адаптивність
• Робота із запереченнями

Language proficiencies

• English — advanced
• French — advanced
• Arabic — fluent
• Ukrainian — average