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Technical Support Engineer (German, English)

Employment:: Full-time.
City:: Kyiv

Work experience

Technical Support Engineer. Operations Support.

from 12.2017 to now (6 years 5 months)
IT

- Working in help desk system with requests/incidents
- Action/Solve/Update/Close/Re-assign tickets
- Finding solutions from previous cases using the Knowledge Base
- Responding to client queries, Involve 3rd level
- Providing input for continuous improvement measures

Senior Specialist. Payment Systems Support Division.

from 01.2008 to 08.2017 (9 years 7 months)
Bank, Киев (Finance, banking, and insurance)

- Billing support, cash & dispute management, clearing & settlement, fraud & chargeback
- FLM, SLM, ACM outsourcing Automated Teller Machine 400+ (NCR PersonaS SelfServ, Wincor ProCash, cash-in / out) and POS-terminals - - Registration and support e-commerce merchants
- Supporting payment service and online banking operations
- EMV-certification in international payment systems (Visa ADVT, MasterCard M-TIP, Collis, MasterCard PayPass)

Senior Specialist. Business Development Division.

from 12.2006 to 12.2007 (1 year)
Bank, Киев (Finance, banking, and insurance)

- Was responsible for relationship with Ukrainian processing center
- Was responsible for integration Card Issuing system IS-Card
- Was responsible for support of ATMs network
- Was responsible for developing new procedures and instructions of the division

Senior economist. Acquiring and ATMs Support Division.

from 03.2004 to 06.2006 (2 years 3 months)
Bank, Киев (Finance, banking, and insurance)

FLM, SLM, ACM support more than 400+ ATMs (NCR PersonaS)

Education

National University of Economics

Education master of Finance, Киев
Higher, from 1999 to 2004 (4 years 8 months)

Additional education and certificates

Goethe-Institut, B2 Certificate, German Language

2002

BaS Solutions Gmbh (Germany, Munich) Wincor Nixdorf SLM

2014

Finance Monitoring Cources

2006

Knowledge and skills

Adobe Photoshop CSS HTML CRM MS Access Jira SQL IP (Internet Protocol) MySQL MacOS TCP WordPress Git iOS Битрикс24 MS Visio Joomla! Google OpenCart Google Ads Adobe HCL Notes MS Project SEO MS Visual Studio TestRail Google Analytics API LAN REST API JSON ITIL Sublime Text AngularJS Brackets Google AdSense IBM IS-Card Adobe Muse СС REST SDLC SOAP Xcode

Language proficiencies

German — average
English — average
Polish — beginner

Additional information

eCommerce and Acquiring Support Specialist with 12 Years experience in Bank sector