Contact information

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Work experience

Technical support specialist

from 01.2015 to 03.2017 (2 years 2 months)
Namecheap, Львов (IT (hosting provider, domain registrar))

- being the main escalation point for level 1 support representatives;
- providing technical support in English via chat and ticket system regarding domain registration, configuration and related questions;
- manual registration and managing domain names;
- report and escalate issues and system bugs/glitches;
- develop and maintain in-depth product knowledge.

Customer support specialist

from 08.2014 to 01.2015 (5 months)
Zoom Support, Львов (IT development company)

- phone software support in English;
- pre-sales consultation;
- remote product support (via remote desktop apps);
- remote system check;
- report and escalate issues and software bugs.

Education

Національний університет "Львівська Полытехніка"

Прикладна лінгвістика, Львов
Higher, from 2008 to 2012 (4 years 3 months)

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — average