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Work experience

Project Manager

from 12.2021 to 10.2022 (10 months)
CBPM Services, Львів (IT)

- Project planning (scope, budget, team structure)
- Team management, people driving and motivation
- Dealing with customer ensuring customer's satisfaction
- Analyzing and managing project risks
•Managing reports and all necessary documentations

Project Manager

from 11.2020 to 05.2021 (6 months)
Kredobank, Львів (Finance, banking, and insurance)

-Create project strategy, doing pre-project invistigation, calculate the budget and project pan, present and approve it with the management ;
-Provide communication and coordination to working team;
-Responsible for results in each states of projects.

Information Manager of International Sales

from 02.2020 to 10.2020 (8 months)
Medicover (Intersono), Львів (International sales)

- Check international documents, medical tests of donors, prepare documentation for transportation biological material;
- Communication with donors and partners (clinics);
- Translation documentations for partners and compliance with current legislation.

Sales Manager

from 08.2018 to 09.2019 (1 year 1 month)
Svit Kavy Roastery, Львів (Sales,Marketing & Production)

-Looking for new opportunities of growing business (new clients, products, sales areas, franshisa);
-Communication and cooperation with clients (mostly HoReCa partners);
-Business reports, sales analysis and business analysis;
-Preparation and participation in the specialized coffee exhibitions;
-Preparation the special offers for clients.

Consumer Services Manager

from 12.2009 to 10.2013 (3 years 10 months)
Nestle Ukraine, Київ (Food industry)

-Managing Consumer Services department including Call Center;
-Handling critical consumer’s complains;
-Help business to understand and meet the needs of the Consumer;
-Managing and cooperating with external suppliers – outsourcing Call centers – logarithm settlement, negotiations, contracts, reporting;
-Cooperation with Brand managers, Part of Crisis Management Committee;
-Project leading (implementation of global tool for consumer contacts handling and reporting);
-Internal auditor (Management Quality).

Customer Service Development Manager

from 04.2007 to 12.2009 (2 years 8 months)
Nestle Ukraine, Київ (Food industry)

-Customizing and development of Customer Service Key Performance Indicators
-Maintain and solve critical business issue like Customer’s debts, conditions of supply, review and correct Customer’s Agreements in part of logistic terms.
-Collaboration with Key Accounts (METRO) in common projects in supply chain management area.
-Coordinate projects of EDI (Electronic Data Interchange) implementation for Key Accounts (Metro, Auchan, Fozzy, Kviza, Furshrt, ATB, Billa).
-Ensure strict split responsibilities between CS and other team (Finance, Sales, Marketing) to avoid functional confusion and misunderstanding in Sales Process.
-Communication improvement between CS and Sales Dept using common reports for sales analysis;
-Create business procedure for main CS activities: free goods selling, Claims, Return and Refusal Process, Order processing procedure;
-Customizing and implementation new processes or development in CS daily activities to improve the work effectiveness.

Customer Service Business Analyst/Team Lead

from 01.2006 to 03.2007 (1 year 2 months)
Nestle Ukraine, Київ (Food industry)

-Provide and apply Business Expertise in Supply Chain area of responsibility; share knowledge with other team members.
-Learn the SAP processes and make a thorough analysis of fits and gaps with the current business processes; create clear & complete corresponding documentation; follow up on issues resolution with SAP Development Centre.
-Using the SAP possibilities and market business requirements as inputs, build the individual market model for different business areas.
-Collaborate with SAP development specialists to create legal requirement documents in SAP (Vydatkova Nakldana, Rahunok-faktura). Test and control the accuracy of the data in those documents during previous testing and after first shipment.
-Prepare system(s) for testing; plan, coordinate and lead testing; create clear & complete testing documentation.
-Train Super Users according to the training schedule and assess the results; help Super Users to conduct end-user training.
-Ensure smooth integration with other teams and processes.

Demand Manager

from 10.2004 to 01.2006 (1 year 3 months)
Nestle Ukraine, Львів (Food industry)

- maintain and control product stocks on 2 warehouses;
- manage new products for sale and blocked the old one in Electronic Trade System (distributors make orders in it);
- maintain and analyze distributor's stocks, improved the report on distributor's stocks;
- calculate and analyze the main CS and Supply Chain Performance Indicators;
- provide CS reports, improved fulfillment stock report which led to facilitation of demand planning.

Education

Ivan Franko National University of Lviv

Economics department, Львів
Higher, from 1999 to 2004 (4 years 10 months)

Basic higher education. Bachelor Degree Diploma in speciality: Business Economics.
Master Degree Diploma with honours in speciality: Finance
PhD: National Economic Management

Additional education and certificates

Supply Chain Management, Nestle, Switzerland

2 weeks

Seven Habits of Highly Effective People (Franklin Covey methodology)

2 weeks

Team Management (Training Institute - ARB Pro)

1 week

Creative Thinking (Training Institute - ARB Pro)

1 week

Coaching for Development (Training Institute - ARB Pro)

1 week

People Management (Training Institute - ARB Pro)

1 week

Knowledge and skills

Language proficiencies

• English — advanced
• Russian — fluent
• Polish — beginner