Michael

Contact information

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Work experience

Sales and Operations Manager

from 09.2022 to 03.2023 (6 months)
ES EXPRESS LLC, Other countries (Transportation and logistics)

As an Operation manager, I control and direct the personnel and activities of an organization or a department. By adopting operational plans, carrying out performance evaluations, and supervising all daily activities, they strive to keep the business productive, efficient and organized at all times.

Human Resources and Business Manager

from 01.2022 to 07.2022 (6 months)
Qalyar Logistics, Other countries (Transportation and logistics)

As an HR and business manager, I control and direct the personnel and activities of an organisation or a department. By adopting operational plans, carrying out performance evaluations, and supervising all daily activities, they strive to keep the business productive, efficient and organized at all times.

Sales representative

from 06.2021 to 04.2023 (1 year 10 months)
SAF TRANSPORTATION LLC, Other countries (Transportation and logistics)

* I hit sales targets by successfully managing the sales team
* I designed and implemented a strategic business plan that expands the company’s customer base and ensure it’s strong presence
* I built and promoted strong, long-lasting customer relationships by partnering with them and understanding their needs
* I presented sales, revenue and expenses reports and realistic forecasts to the management team
* I identified emerging markets and market shifts while being fully aware of new products and competition status

Major Achievements
1. Maintained a customer satisfaction rate of 95% for 2021
2. Hit and exceeded sales KPIs by 30% for the months of October, November, and December in 2022
3. Carried out retention calls with unsatisfied customers, convincing 40% of them to keep using our services.

Customer support representative / Dispatcher

from 05.2021 to 03.2023 (1 year 10 months)
SAF TRANSPORTATION LLC, Remote (Transportation and logistics)

Worked as an Inbound Agent/Customer care representative.
Outbound follow-up calls to customers to book appointments and get technicians to do the job
Dispatching drivers and following up on jobs to ensure they get completed
Filling out Logbook (excel), posting updates and keeping up with the changes that come with the job.

ESL Tutor

from 07.2020 to 12.2021 (1 year 5 months)
Engoo, Remote (Education and science)

Student President

from 09.2016 to 06.2019 (2 years 9 months)
Students Association, Харків (Education and science)

Administrative Tasks: As the Student Body President I was responsible for administrative duties related to the day-to-day leadership of the Student Government Association (SGA) Executive Council. Such responsibilities were conducted with guidance and assistance from the Student Government advisors, in collaboration with institutional regulations and policies. The duties are;
1. Responsible for assisting the SGA Treasurer in the facilitation of financial forecasts and forms.
2. Disperse information at a weekly staff meeting.
3. Facilitate the planning and implementation of two heritage events each semester and associated assessments.
4. Perform assigned tasks in a timely and professional manner and meet assigned deadlines consistently.

Support of Policies and Standards: As the Student Body President I was a representative of the College in relationships and contacts both on and off campus. I was expected to uphold institutional and residential standards and policies as outlined in the University’s Student Handbook.
1. I was thoroughly familiar with University’s Student Handbook.
2. I communicated and model the behaviour and policy expectations of the university to the campus community.
3. I confronted inappropriate behaviour when it occurs and take necessary follow-up measures.
4. I assisted with conflict resolution regarding problems among SGA Executive Council members and SGA Senators.
5. I support and do not openly disagree with university regulations. I was quick to listen and slow to speak with fellow students. I seek an appropriate channel to discuss the issue at hand to address the disagreement.

TIME COMMITMENT: Although it was difficult to quantify the scope of a role like that of the Student Body President, I was able to put in at least an average of 20 hours/week. Extra-curricular activities did not conflict with the time needed to effectively perform my assigned duties as the Student Body President throughout the years. The Student Body President is to be available and accessible to the institution’s dean’s office throughout the academic year.

Education

Karazin Business School

Masters in Business Administration and Health Management, Kharkiv
Higher, from 2020 to 2022 (2 years)

This graduate degree provided theoretical and practical training for business or investment management. The MBA was designed to help me better understand general business management functions. The degree focused on management, business, entrepreneurship and other aspects of business, like finance or risk management.

Kharkov National Medical University

Medicine, Харків
Higher, from 2014 to 2020 (6 years)

This is a professional degree admitted to those who have passed coursework in the fields of medicine and/or surgery from an accredited medical school. With this degree, I have been able to articulate the four major goals of medicine. They are (1) the prevention of disease and injury and the promotion and maintenance of health; (2) the relief of pain and suffering caused by maladies; (3) the care and cure of those with a malady and the care of those who cannot be cured; and (4) the avoidance of premature death and the pursuit of a peaceful death.

Knowledge and skills

Language proficiencies

• Russian — average
• English — fluent

References

Hassan Aden

Hassan Aden

Business Manager, SAF TRANSPORTATION LLC