Contact information

The job seeker has entered a phone number, email, address and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/5848127

Work experience

Remote Customer Support Agent

from 02.2020 to now (4 years 4 months)
DV International Trading Inc, Hawthorne, CA, USA (Auto Parts)

I help new customers choose the right auto parts they should purchase for their trucks by email and chat.
Placing orders, processing changes/returns, etc. according to established policies and procedures.
I provide appropriate and correct information about customer's order status and product requests.
I help with shipping inquiries as well as return and warranty inquiries.
I have trained one other agent to assist me in this position.

Dedicated Customer Support Representative

from 03.2017 to 05.2019 (2 years 2 months)
SupportYourApp, Kyiv (Telecommunications and networking)

Supported players of a game called War Robots (Pixonic) via Zendesk and Helpshift to resolve technical problems.
Detected and banned abusers of the game regulations
Advocated refund for customers displeased with in-game purchases.
Responsible for educating players on game updates.

Customer Support Agent

from 09.2014 to 05.2015 (8 months)
Drop-shipping Pharmacy, Kiev (Transportation and logistics)

•Assisted customers in placing orders online.
•Verification of authentic orders for processing and shipping.
•Responsible for detecting/canceling fraudulent orders.

Education

Kyiv National Economic University

International Economics, Kyiv
Higher, from 2012 to 2018 (5 years 5 months)

I acquired a master's degree and a bachelors degree in International Economics/Trade from Kyiv National Economic University. I studied on Ghana government scholarship throughout my stay in Ukraine.

Knowledge and skills

Language proficiencies

• English — fluent
• Ukrainian — average
• French — beginner

Additional information

REMOTE WORK.

I am Ghanaian by nationality. I speak English, some amount of Ukrainian, and French.