Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/6991577

Work experience

Head of Visa Centre (13 Diplomatic Missions)

from 10.2019 to 10.2020 (1 year)
VF Consulting Services LTD (VFS Global), Kyiv (Consulting Services)

Operating activities:

- Management of the subdivision operational processes;
- Daily controlling of financial expenses of the subdivision;
- Communication with partners regarding the operational activities of divisions (Diplomatic representative offices of European countries);
- Preparation of internal operational reporting, daily analysis of reporting regional subdivisions, as well as providing reports for Embassies;
- Dealing with complaints from both clients and partners;
- Drawing up a plan and implementation of the established procedures in the event of crisis and force majeure situations;
- Organization and conduct of audits. Subsequent analysis of the results and drawing up a plan of tasks;
- Monitoring of sales subdivision effectiveness and providing action plan accordingly.

Employees

- Leading the team of 50-100 people;
- Tracking staff work/conduct of training;
- Development and implementation of motivational programs for staff;
- Interviewing, recruiting, and firing of staff according to the business needs of the company;
- Determination of satisfaction of personnel, analysis of employees turnover;
- Calculation and analysis of performance;
- Consulting and assistance of leading specialists (supervisors) from other divisions and their staff in standard and non-standard working situations;
- Encouraging the highest possible standards of customer service from the team.

Assistant of the Head of Visa Centre

from 09.2017 to 10.2019 (2 years 1 month)
VF Consulting Services LTD (VFS Global), Kyiv (Consulting Services)

- Coordination and management of the teamwork;
- Providing general administrative support;
- Work with suppliers and partners (monitoring the services market, contracting; maintaining document management with suppliers);
- Business correspondence;
- Organizing business meetings, conferences, events, open ceremonies of new projects.

Senior manager

from 01.2017 to 09.2017 (8 months)
Visa Service Centre, Kyiv (Consulting Services)

- Management conflict situations;
- Training and supporting new employees;
- Full checking of all documents before transfer to the Embassies;
- Preparation reports for supervisor;
- Replacement of the head of department;
- Monitoring the efficiency of the info-email and the Call Center.

Manager

from 05.2015 to 01.2017 (1 year 8 months)
Visa Service Centre, Kyiv (Consulting Services)

- Documents handling and processing;
- Consulting customers on the visa application process;
- Preparation and transferring documents to the Embassies.

Education

KROK University

Department: International relations, Academic Degree – Master with honor. Diploma: Informational International Analyst, Translator, Kyiv
Higher, from 2009 to 2015 (5 years 7 months)

Knowledge and skills

Language proficiencies

• Russian — fluent
• Ukrainian — fluent
• English — above average
• French — beginner
• Spanish — beginner

References

Tatyana Agarkova

Tatyana Agarkova

Director, VFS Global

Additional information

Responsibility, sociability, fast learning, attention to detail, multitasking, time management skills, fulfillment of tasks in short terms, ability to work over standard working hours, stress-resistance, proactivity, readiness for business trips.

ACHIEVEMENTS

Awards:

The employee of the Months: February, March, May, July, September 2019.
Nominated as a “Star Professional” of the department due to passing of the hidden audit, 2018.

Leadership:

Negotiations with partners. Result – successful renewal of the contracts.
Implementation of new projects in the company: opening new missions, divisions, introducing new additional services, establishing cooperation with new partners.

PROFILE

I am ready to change the sphere of activity, I quickly adapt. I like teamwork, can work in a team. The atmosphere at work, friendly and active team are important for me. My key competencies are task-minded, leadership, networking, quality-oriented.