Abiodun

Abiodun Conan
Email: [open contact info](look above in the "contact info" section)

Objective
To obtain a position where I can utilize my skills and experience in sales management, customer
support, and call operations to provide exceptional service to clients.

Education
DEGREE | DATE EARNED | SCHOOL
· Information and Communication, Yanka Kupala State University, 2020
· Doctorate of Business Administration (DBA) (remote), International French University, 2022

Skills & Abilities
• Excellent verbal and written communication skills
• Attention to detail and problem-solving ability
• Strong organizational and multitasking skills
• Proficiency in CRM software and Microsoft Office
• Ability to work independently and collaboratively

·

Experience
Complex Index Global – Sales Manager
2014-2016

▪ Spearheaded sales team's efforts to meet and exceed quarterly and annual revenue goals through
effective communication, training, and leadership.
▪ Conducted market research and analyzed sales trends to develop and implement new strategies.
▪ Established long-lasting relationships with clients by ensuring timely and accurate delivery of
products and services.
▪ Worked with other departments to improve cross-functional communication and support to
improve customer satisfaction and retention.
▪ Successfully negotiated and closed several large contracts with major construction companies,
securing long-term business partnerships and generating revenue streams.
 ▪ Constructed strong vendor relationships, increasing the range of product offerings and expanding
the company's supplier network.

Travel World - Customer Support Specialist
2019-2021

▪ Improved overall customer satisfaction ratings through effective communication and problem-
solving skills.
▪ Successfully resolved complex travel-related issues for a high volume of customers, for example
late checking, early checking, overbooking, checking refusal and numerous other situations.
▪ Developed and implemented a comprehensive training program for newbies, resulting in easy
learning and quick accumulation of the company service.
▪ Worked with the marketing team using Frequently Asked Questions (FAQ) from the customers to
create a more user friendly and efficient working system for the customers.
▪ Assisted in the planning and execution of customer appreciation and reward system for the Vips
and higher customers.

Sitepark Company LLC - Call Operator
2022-present

▪ Managed high volume of inbound calls in a timely and professional manner, ensuring customers'
needs were addressed promptly and effectively.
▪ Developed a pool of loyal and returning clientele by consistently providing them with accurate and
helpful information.
▪ Collaborated with other departments to resolve customer issues and ensure seamless customer
experiences.

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